Room Attendant

Pt Perhimpunan Pemilik Dan Penghuni Satuan Rumah Susun Hunian The Summit Kelapa Gading; Jawa Barat; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and ensuring top-tier hospitality.

This role manages guest relations, directs guests within the lobby, and tracks service issues to maintain exemplary standards. Education requirements include a high school diploma or GED with 2 years in guest services or a 2-year degree in Hotel/Restaurant Management or related field.

Qualifications

• Education: High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no work experience required.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Maintain front desk goals and resolve guest complaints and conflicts.
• Foster collaboration across departments to support property operations and guest satisfaction.
• Intervene in guest/employee situations to protect property integrity and satisfaction.
• Oversee budgeting awareness and payroll progress in department.

Skills

Interpersonal skills

Communication skills

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Guest Service Manager - The St. Regis Jakarta

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise