Senior Product Manager

Ideku Technology Solution Pte Ltd; Jakarta Pusat; On-site; IDR 420,000,000 - 650,000,000; Full time

Job summary

Ideku Technology Solution Pte Ltd is seeking a Senior Product Manager to translate business strategies into long-term roadmaps for a SaaS platform in the POS/F&B/retail ecosystem.

The role requires leading cross-functional teams, defining MVPs, and prioritizing the product backlog using VOC insights to drive adoption and customer satisfaction.

Qualifications

• Strong ability to quickly narrow down problem spaces and define clear product goals.
• Excellent verbal and written communication; align stakeholders.
• Solid knowledge of Agile/Scrum; drive iterative improvements.
• Experience owning product planning, feature design, end-to-end releases.
• Understanding of data flows and system architecture; communicate with tech teams.
• Skilled in coordinating cross-functional projects and managing risks.

Responsibilities

• Collaborate closely with leadership to clarify strategies and translate them into roadmaps.
• Identify core problems, form hypotheses, design MVP experiments, and define success metrics.
• Analyze market trends, competitive landscape, and POS/F&B/retail needs for differentiated strategies.
• Plan backlog using VOC insights; write user flows, stories, and acceptance criteria.
• Oversee multiple product modules: POS front office, back-office, inventory, loyalty, reporting, payments.
• Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, Implementation.
• Establish and track product KPIs; improve adoption, retention, satisfaction, and system performance.
• Balance custom development and standardized features for enterprise clients.

Skills

Problem solving

Communication

Agile Scrum

Product planning

Cross-functional leadership

Risk management

Stakeholder alignment

Data-driven decisions

Job description

• Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps.
• Identify core problems, form product hypotheses, design MVP experiments, and define success metrics.
• Analyze market trends, competitive landscape, and the needs of the POS / F&B / retail ecosystem to develop differentiated product strategies.
• Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria.
• Oversee multiple product modules simultaneously (e.g., POS front office, back-office management, inventory, membership/loyalty, reporting, payments integrations).
• Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks.
• Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance.
• Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features.

Responsibilities

• Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps.
• Identify core problems, form product hypotheses, design MVP experiments, and define success metrics.
• Analyze market trends, competitive landscape, and the needs of the POS / F&B / retail ecosystem to develop differentiated product strategies.
• Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria.
• Oversee multiple product modules simultaneously (e.g., POS front office, back-office management, inventory, membership/loyalty, reporting, payments integrations).
• Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks.
• Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance.
• Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features.

Requirements

Required Qualifications

• Strong ability to quickly narrow down problem spaces, identify root causes, and define clear product goals.
• Excellent verbal and written communication skills; capable of aligning diverse stakeholders (engineering, business teams, leadership, customers).
• Solid knowledge of Agile/Scrum methodologies with demonstrated experience driving iterative improvements.
• Proven experience owning product planning, feature design, and end-to-end release cycles.
• Understanding of data flows, system architecture, and engineering logic (coding is not required, but you should communicate effectively with technical teams).
• Skilled in coordinating cross-functional projects and managing risks.

Required Experience

• 5+ years of product management experience in SaaS or B2B/B2C software, with ownership of product modules.
• Experience in POS, F&B, retail operations, ERP, order/inventory management, or related domains is highly preferred.
• Familiarity with API design, data synchronization, third-party payment integrations, e-invoicing, CRM, or platform-to-platform integrations.
• Able to adapt to fast-changing environments and reprioritize based on business impact.
• Capable of leading teams through ambiguity and defining measurable outcomes.

Nice-to-Have

• Experience with data tools: SQL, Python, GA, Data Studio, or equivalent analytics tools.
• Background in O2O (online–offline integration), restaurant POS, fresh-grocery retail, or multi-branch retail management.
• Experience leading platformization or modular system redesign projects.
• Knowledge of South East Asia F&B markets is a plus.