Senior Order-to-Cash & Customer Ops Lead

PT Chandra Asri Pacific Tbk; Jakarta Pusat; Presencial; IDR 150.000.000 - 270.000.000; Jornada completa

Descripción de la vacante

Chandra Asri Group, through its SSC, seeks a Customer Success Officer to own end-to-end order management, billing, and customer documentation within a shared services environment. The role acts as the liaison among customers, internal teams, and external partners to ensure timely, compliant delivery and issue resolution.

The ideal candidate has 3+ years in customer services/operations with SAP experience in SD and FI/CO, and strong English communication.

Formación

• Experience in customer services/operations and order-to-cash lifecycle.
• Hands-on SAP experience (SD, FI/CO) and end-to-end process ownership.
• Strong communication, problem solving, and ability to manage high-volume, SLA-driven work.

Responsabilidades

• Execute end-to-end order fulfilment, billing, and documentation in ERP.
• Handle customer queries and resolve issues within defined authority and SLA.
• Coordinate with Supply Chain, Logistics, and Finance teams to ensure accurate orders and revenue recognition.
• Support month-end closing activities and revenue reconciliation.
• Maintain accurate customer master data and compliance with trade and tax requirements.

Conocimientos

Customer service operations

Order-to-Cash

SLA governance

Communication & problem solving

Multitasking & priority management

Educación

Bachelor's degree in Business / Supply Chain / Operations / Finance

Herramientas

SAP SD

SAP FI/CO

Descripción del empleo

Chandra Asri Group, through its SSC, seeks a Customer Success Officer to own end-to-end order management, billing, and customer documentation within a shared services environment. The role acts as the liaison among customers, internal teams, and external partners to ensure timely, compliant delivery and issue resolution.

The ideal candidate has 3+ years in customer services/operations with SAP experience in SD and FI/CO, and strong English communication.