Senior Order-to-Cash Specialist

Chandra Asri; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Chandra Asri Group, via PT Chandra Asri Sentral Solusi (CASS), seeks a Customer Success Officer to own end-to-end order management, billing, and documentation within a Shared Services Center. The role interfaces with customers, internal teams, and external partners to ensure SLA-aligned delivery across order-to-cash processes.

The ideal candidate has 3+ years in customer services/operations with hands-on SAP (SD, FI/CO) experience, strong English skills, and the ability to work within defined

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Finance, or related discipline (preferred).
• Minimum 3 years of experience in Customer Services/ Operations, Sales Order Management, Order-to-Cash, Billing, or Supply Chain Operations
• Mandatory hands-on experience in SAP modules (SD, FI/CO) and understanding of end-to-end Order-to-Cash lifecycle

Responsibilities

• Execute end-to-end order fulfilment activities including processing, tracking, and delivery of customer orders in accordance with approved SOPs and SLAs.
• Process order creation, issues, amendments, cancellations, rush orders, disputes, and resolution of customer complaints
• Handle bulk/packed orders (terminal / dispatch coordination) and/or product orders (contract-based, export-driven).
• Ensure accurate transaction processing in ERP system (mandatory).
• Support peak shipment cycles and high-risk deliveries
• Coordinate with Supply Chain, Logistics, and Terminal teams where applicable
• Manage customer queries related to orders, dispatch, delivery, billing, and documentation
• Investigate root causes across systems, master data, logistics alignment, and commercial terms
• Liaise with Supply, Finance, Indirect Tax, Legal, and Trade Compliance teams
• Independently resolve complex or time-sensitive cases within defined authority
• Escalate with clear documentation and recommended solutions when required

Job description

Chandra Asri Group, via PT Chandra Asri Sentral Solusi (CASS), seeks a Customer Success Officer to own end-to-end order management, billing, and documentation within a Shared Services Center. The role interfaces with customers, internal teams, and external partners to ensure SLA-aligned delivery across order-to-cash processes.

The ideal candidate has 3+ years in customer services/operations with hands-on SAP (SD, FI/CO) experience, strong English skills, and the ability to work within defined