Senior Operations Lead: Telemarketing & Content Moderation

PT NEW CORAL SEA; Tangerang; Presencial; IDR 250 000 000 - 450 000 000; Tempo integral

Resumo da oferta

PT NEW CORAL SEA in Indonesia seeks a Senior Project Manager to oversee telemarketing and content moderation operations, guiding a broad team and driving growth through strong leadership. You will manage multiple business lines and a 300-400 staff workforce with a focus on efficiency and performance.

The role emphasizes KPIs, SOP development, process improvements, and close collaboration with Marketing for campaigns and launches, reporting to senior management.

Qualificações

• At least 5 years of relevant experience in one or more of: content moderation, data annotation, e-commerce, telemarketing, or customer service operations.
• Diploma or Bachelor's degree or above.
• Fluent English and native Indonesian proficiency.
• Mandarin proficiency is an advantage.
• Experience with established companies in relevant industries is preferred.

Responsabilidades

• Oversee multiple business lines and management teams, leading an operational workforce of approximately 300-400 employees
• Drive operational KPIs, customer satisfaction, productivity, conversion rates, and attrition control
• Monitor daily performance, implement improvement plans, and ensure operational targets are achieved
• Collaborate with Marketing to support campaigns, product launches, customer acquisition, and retention initiatives
• Develop standardized SOPs, service quality standards, performance management systems, and operational dashboards
• Lead new client projects and business initiatives, including market research, manpower planning, service solution design, pricing, team setup, and project launches
• Report operational performance, business risks, resource requirements, and project progress to senior management

Conhecimentos

People management

Leadership

Operations management

Team leadership

Formação académica

Diploma or Bachelor's degree or above

Descrição da oferta de emprego

PT NEW CORAL SEA in Indonesia seeks a Senior Project Manager to oversee telemarketing and content moderation operations, guiding a broad team and driving growth through strong leadership. You will manage multiple business lines and a 300-400 staff workforce with a focus on efficiency and performance.

The role emphasizes KPIs, SOP development, process improvements, and close collaboration with Marketing for campaigns and launches, reporting to senior management.