Senior Network & Security Operations Manager

PT Alam Sutera Realty Tbk; Tangerang; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

PT Alam Sutera Realty Tbk in Indonesia seeks an experienced ICT Network & Security lead to oversee daily operations, ensure service availability, performance, and security. You will manage incident, request, ticket, and complaint processes and coordinate with vendors to drive reliable services.

Responsibilities include monitoring, backups, preventive maintenance, and documentation, plus leading network and security projects and evaluating new technologies.

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field.
• 5–10 years of relevant experience in Network & Security or IT Infrastructure.
• Strong hands-on experience in network security implementation and monitoring.
• Experience in team leadership and operational supervision.
• Knowledge of routing, switching, firewall, VPN, network monitoring and security.
• Strong leadership, problem solving and customer-oriented skills.
• Ability to work under pressure and manage multiple priorities.
• Experience in network and security project implementation.
• Certifications such as CCNA/CCNP, Fortinet or Palo Alto are an advantage.

Responsibilities

• Lead and supervise ICT Network & Security operations to ensure service availability, performance, and security.
• Oversee incident, request, ticket, and complaint management, including last-layer troubleshooting and resolution.
• Ensure proper execution of monitoring, backup, preventive maintenance, and technical documentation.
• Manage and supervise Network & Security infrastructure implementation, maintenance, and improvement.
• Lead Network & Security projects and coordinate with vendors and departments.
• Conduct technology research and evaluation to identify opportunities for improvement.
• Supervise team performance and ensure operational activities comply with SOPs, service standards and company objectives.

Skills

Leadership

Incident management

Team supervision

Network monitoring

Security implementation

Troubleshooting

Communication

Customer-oriented

Education

Bachelors in IT

Information Systems

Computer Science

Tools

Fortinet

Palo Alto

SIEM

NMS

Job description

PT Alam Sutera Realty Tbk in Indonesia seeks an experienced ICT Network & Security lead to oversee daily operations, ensure service availability, performance, and security. You will manage incident, request, ticket, and complaint processes and coordinate with vendors to drive reliable services.

Responsibilities include monitoring, backups, preventive maintenance, and documentation, plus leading network and security projects and evaluating new technologies.