Senior Manager, SAI Analytic & Activation Customer Success

Aitomic Jobs; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

NielsenIQ Indonesia is seeking a highly commercial, client-facing Senior Manager to lead Strategic Analytics & Activation for Customer Success. The role sits at the intersection of advanced analytics, business advisory, and executive client engagement with top FMCG clients in Indonesia.

You will translate retail measurement and market intelligence into actionable recommendations for senior decision-makers, oversee end-to-end analytics projects, and partner with sales and analytics teams to drive

Qualifications

• Bachelor's degree in Business, Economics, Statistics, Marketing, Data Analytics, or a related field.
• Minimum 5-7 years of professional experience in Market Research, RMS, Strategic Insights, Consumer Intelligence, or Analytics Consulting.
• Experience managing external clients and presenting directly to senior business stakeholders.

Responsibilities

• Lead client engagement for Route to Market solutions and advise on go-to-market strategies.
• Deliver executive-level presentations with insights, recommendations, and business implications.
• Oversee end-to-end analytics projects from briefing to final client presentation and value delivery.
• Collaborate with internal analytics, customer success, and commercial teams to deliver outcomes.

Job description

Short Summary

Senior Manager, SAI Analytic & Activation Customer Success with NielsenIQ. The Role We are seeking a highly commercial, client-facing analytics professional to join our Indonesia Customer Success team as a Strategic Analytics & Activation Customer Success Manager. This role sits at the intersection of advanced analytics, business consulting, and executive client engagement. You will work closely with Indonesia's leading…

Key Details

• Position / opportunity: Senior Manager, SAI Analytic & Activation Customer Success
• Organization: NielsenIQ
• Country / coverage: Indonesia
• Location: Jakarta, JK, Indonesia
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-17
• Application deadline: Not specified

Description

The Role We are seeking a highly commercial, client-facing analytics professional to join our Indonesia Customer Success team as a Strategic Analytics & Activation Customer Success Manager. This role sits at the intersection of advanced analytics, business consulting, and executive client engagement. You will work closely with Indonesia's leading FMCG organizations, translating retail measurement and market intelligence data into compelling business recommendations for senior decision-makers. The ideal candidate is an experienced market research, retail measurement, or analytics professional who can confidently engage with C-suite stakeholders, conduct insightful analyses, and deliver impactful presentations that influence business strategy and growth. This is a high-visibility role with direct exposure to senior client executives, offering the opportunity to shape NIQ's growing presence in Indonesia's expanding retail measurement market. Key Responsibilities Client Leadership & Stakeholder Management Leading client engagement and delivery for the Route to Market solution that work directly with CPG manufacturer teams, advising on effective Route to Market strategies and tactics to drive improved business performance. This position is responsible for providing route to market analytic leadership and building strong relationships across NielsenIQ clients. This includes leveraging business experience, along with demonstrating expert-level knowledge of NielsenIQ RMS to make strategic recommendations that drive ROI. Deliver executive-level presentations that clearly communicate insights, recommendations, and business implications. Build trusted advisor relationships with clients and serve as a key partner in helping them achieve their commercial objectives. Manage day-to-day client interactions, ensuring a high level of responsiveness and service excellence. Analytics & Insight Generation Conduct distribution analyses and identify go to market strategy evaluations to develop insights that drive Annual Strategic Planning, Quarterly Account Planning, and Joint Business Planning with clients Analyze retail measurement, consumer, market, and commercial performance data to identify growth opportunities and actionable recommendations. Translate complex datasets into clear, compelling business stories tailored to client needs. Develop customized analytical solutions and presentations based on evolving client requirements. Leverage data visualization techniques to simplify insights and improve decision-making. Project Delivery & Consulting Client ownership of assigned accounts, strengthening relationships through a deep understanding of client’s issues and providing value-add expertise in route to market Lead end-to-end delivery of Strategic Analytics & Insights projects from briefing through analysis, recommendation development, and final client presentation. Support bespoke and custom research engagements requiring flexibility, critical thinking, and rapid problem solving. Ensure timely, accurate, and high-quality project execution while managing multiple client priorities simultaneously. Collaborate closely with internal analytics, customer success, and commercial teams to deliver value-driven outcomes. Internal Partnership & Team Contribution Partner closely with the commercial sales team to strengthen client engagement and drive account growth. Collaborate with junior team members by providing guidance, coaching, and best-practice sharing. Contribute to the development of scalable approaches, client engagement strategies, and team capabilities within the Indonesia market. Bachelor's degree in Business, Economics, Statistics, Marketing, Data Analytics, or a related field. Minimum 5-7 years of professional experience in: Market Research Retail Measurement Services (RMS) Strategic Insights Consumer Intelligence Quantitative Research Analytics Consulting Proven experience managing external clients and presenting directly to senior business stakeholders. Strong analytical capabilities with the ability to work confidently with large datasets and derive meaningful business insights. Experience developing client-ready presentations…

Responsibilities

• The Role We are seeking a highly commercial, client-facing analytics professional to join our Indonesia Customer Success team as a Strategic Analytics & Activation Customer Success Manager.
• This role sits at the intersection of advanced analytics, business consulting, and executive client engagement.
• You will work closely with Indonesia's leading FMCG organizations, translating retail measurement and market intelligence data into compelling business recommendations for senior decision-makers.
• The ideal candidate is an experienced market research, retail measurement, or analytics professional who can confidently engage with C-suite stakeholders, conduct insightful analyses, and deliver impactful presentations that influence business strategy and…
• This is a high-visibility role with direct exposure to senior client executives, offering the opportunity to shape NIQ's growing presence in Indonesia's expanding retail measurement market.
• Key Responsibilities Client Leadership & Stakeholder Management Leading client engagement and delivery for the Route to Market solution that work directly with CPG manufacturer teams, advising on effective Route to Market strategies and tactics to drive…

Requirements / Eligibility

• Leverage data visualization techniques to simplify insights and improve decision-making.
• Project Delivery & Consulting Client ownership of assigned accounts, strengthening relationships through a deep understanding of client’s issues and providing value-add expertise in route to market Lead end-to-end delivery of Strategic Analytics & Insights…
• Support bespoke and custom research engagements requiring flexibility, critical thinking, and rapid problem solving.
• Ensure timely, accurate, and high-quality project execution while managing multiple client priorities simultaneously.
• Collaborate closely with internal analytics, customer success, and commercial teams to deliver value-driven outcomes.