Senior Learning & Development Manager

Manulife Insurance Malaysia; Indonesia; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

Manulife is seeking a senior Training & Development Lead to design, deliver and oversee comprehensive training for its agency force. The role requires 7+ years in training, proven team leadership, and deep experience in training design and execution within financial services.

You will lead a team, collaborate with leaders and SMEs, and ensure programs stay current with trends. A commitment to integrity and compliance is essential for this hybrid role with global reach.

Qualifications

• 7+ years of training work experience.
• Experience in leading a team.
• Well‑versed in the training design and implementation cycle.
• Excellent communication and presentation skills.
• Excellent interpersonal skills.
• Integrity, credibility and strong work ethics.
• 3+ years of financial institution experience in a training/learning role.

Responsibilities

• Designing and delivering product knowledge and sales training programs to the Company's agency force.
• Lead team responsible for conducts regular training needs analysis to monitor and review the relevance of the training content and work with peers for improvement of the training programs.
• Work with other leaders and SMEs to identify Distribution training requirements and solutions.
• Provide team guidance and support.
• Keeps current in training trends and techniques and apply these to his trainings.
• Lead basic training/advanced training/teaching and related training administration of marketing staff for continuing education; Management, selection and training of lecturers to enhance the skills of trainers.
• Responsible for training assessment and feedback, communicate with the organization leader and chief trainer for problems found in the assessment, and perform rectification in a timely manner to improve the quality of training.
• Maintain and enter training related information.
• Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner.
• Assist the Audit Department to complete the audit related work and complete the rectification work according to the audit report.
• Ensure compliance with national laws, corporate ethics codes and regulations of the compliance department.
• Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company.

Skills

Team leadership

Communication skills

Presentation skills

Interpersonal skills

Integrity & ethics

Training design & implementation

Ability to work under pressure

Education

University degree

Job description

Manulife is seeking a senior Training & Development Lead to design, deliver and oversee comprehensive training for its agency force. The role requires 7+ years in training, proven team leadership, and deep experience in training design and execution within financial services.

You will lead a team, collaborate with leaders and SMEs, and ensure programs stay current with trends. A commitment to integrity and compliance is essential for this hybrid role with global reach.