Senior Key Account Manager, Employee Benefits

Cermati; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Cermati is seeking a seasoned Key Account Manager for Employee Benefit Insurance in Jakarta to lead strategic relationships with corporate clients and tailor EB solutions.

You will manage client portfolios, oversee renewal processes, coordinate with operations, present to executives, and explore cross-selling opportunities while maintaining a client-centric approach. Focus on delivering value, education, and proactive service throughout the policy lifecycle.

Qualifications

• Must have minimum 5 years as Employee Benefit Account Manager or client servicing experience
• Must have experience maintaining employee benefits for large companies
• Must have deep knowledge of Employee Benefit products
• Must be proficient in MS Office and preparing presentations
• Must be highly organized and work well in a team environment
• Must have excellent interpersonal relationship skills
• Ability to assess and maintain multiple priorities while managing one or more books of business

Responsibilities

• Build and maintain strong, long-lasting relationships with corporate clients by understanding their insurance needs for EB and offering tailored solutions
• Analyze client insurance portfolios, assess risk exposure, and recommend adjustments or enhancements to coverage during renewal
• Oversee EB insurance renewal process, ensuring seamless transitions and proactively addressing changes or challenges
• Act as main point of contact for clients throughout policy journey, coordinating with operations to handle requests
• Facilitate efficient resolution of client inquiries and advocate for client interests
• Educate clients on insurance products, coverage options, and risk management strategies
• Identify opportunities for cross-selling additional insurance products and services to existing clients
• Provide value-added relationships such as coordinating wellness programs

Skills

Relationship management

Client servicing

Presentation skills

Interpersonal skills

Organization

Prioritization

Team collaboration

Tools

MS Office

Job description

Cermati is seeking a seasoned Key Account Manager for Employee Benefit Insurance in Jakarta to lead strategic relationships with corporate clients and tailor EB solutions.

You will manage client portfolios, oversee renewal processes, coordinate with operations, present to executives, and explore cross-selling opportunities while maintaining a client-centric approach. Focus on delivering value, education, and proactive service throughout the policy lifecycle.