Senior Hotel Housekeeping Leader: Operations & Quality

Pengiklan Anonim; Bogor; On-site; IDR 150,000,000 - 350,000,000; Full time

Job summary

Pengiklan Anonim, located in Bogor, Indonesia, seeks an experienced Housekeeping Manager to lead the team, establish cleaning standards, and ensure guest rooms and public areas meet the highest hygiene levels.

You will manage budgets, coordinate with front office and maintenance, train staff, monitor quality, and respond to guest requests with a professional, proactive approach to maintain guest satisfaction.

Qualifications

• Minimum 5+ years of experience in housekeeping management within a hotel or hospitality establishment.
• Proven leadership and team management capabilities with the ability to motivate and develop staff.
• Strong knowledge of housekeeping operations, cleaning techniques, and sanitation standards.
• Excellent attention to detail and commitment to maintaining high cleanliness and hygiene standards.
• Proficiency in housekeeping management systems and software.
• Strong communication and interpersonal skills with the ability to work effectively with all levels of staff and management.
• Understanding of health, safety and environmental regulations relevant to hospitality operations.
• Budget management and cost control experience.
• Problem-solving skills and the ability to handle guest complaints professionally.
• Fluency in English (written and spoken); additional languages are advantageous.
• Certification in hotel management or housekeeping operations (preferred)

Responsibilities

• Supervising and managing the housekeeping team, including scheduling, training and performance evaluation of staff members
• Establishing and implementing comprehensive cleaning standards, protocols and procedures across all guest rooms and public areas
• Conducting regular inspections and quality audits to ensure compliance with company standards and hospitality industry best practices
• Managing housekeeping budgets, inventory control and procurement of cleaning supplies and equipment
• Responding to guest complaints and requests related to room conditions and cleanliness in a timely and professional manner
• Liaising with other departments including front office, maintenance and management to ensure seamless operations
• Implementing and maintaining health and safety standards, including deep cleaning and sanitation protocols
• Maintaining accurate records, reports and documentation of housekeeping operations and staff performance
• Training and developing housekeeping staff to enhance their skills and career progression
• Identifying opportunities for operational improvements and cost savings whilst maintaining service quality
• Fluency in English (written and spoken); additional languages are advantageous
• Certification in hotel management or housekeeping operations (preferred)

Skills

Leadership

Team management

Attention to detail

Guest relations

English proficiency

Communication skills

Problem-solving

Time management

Education

Hotel management certification

Tools

Housekeeping software

Job description

Pengiklan Anonim, located in Bogor, Indonesia, seeks an experienced Housekeeping Manager to lead the team, establish cleaning standards, and ensure guest rooms and public areas meet the highest hygiene levels.

You will manage budgets, coordinate with front office and maintenance, train staff, monitor quality, and respond to guest requests with a professional, proactive approach to maintain guest satisfaction.