Senior HBB Fault & Service Assurance Lead

Indosat; Indonesia; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Indosat is seeking an experienced Fault Management and Service Assurance professional to oversee end-to-end network fault handling, incident response and service assurance for HBB networks. The role focuses on maintaining KPIs, SLA compliance and robust problem tracking across FTTH and FWA platforms.

You will lead cross-functional coordination with vendors and internal teams, drive operational excellence and continuously improve fault management processes to prevent service degradation and

Qualifications

• Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or related field.
• Strong understanding of FTTH and FWA technologies and network architecture principles.
• Knowledge of regulatory requirements and industry standards for telecommunications.

Responsibilities

• Operational Excellence
• Operational Issue Resolution
• Operational Management and Performance Monitoring
• Operational Performance Monitoring
• Operational Support and Coordination

Skills

Analytical thinking

Problem solving

Project management

Communication

Detail oriented

Education

Bachelor's degree in Electrical Engineering/Telecommunications/Computer Science

Job description

Indosat is seeking an experienced Fault Management and Service Assurance professional to oversee end-to-end network fault handling, incident response and service assurance for HBB networks. The role focuses on maintaining KPIs, SLA compliance and robust problem tracking across FTTH and FWA platforms.

You will lead cross-functional coordination with vendors and internal teams, drive operational excellence and continuously improve fault management processes to prevent service degradation and