Senior Guest Experience & Relations Manager

Akraya Group; Jawa Barat; Sur place; IDR 180 000 000 - 300 000 000; Plein temps

Résumé du poste

Akraya Group in Bekasi, West Java is seeking a Senior Guest Relations Manager to lead the guest services team and uphold the luxury standards the property is known for.

You will oversee front desk, concierge and bell desk operations, manage guest feedback, and collaborate with F&B and Housekeeping to deliver seamless service. A proactive, detail‑oriented leader with strong problem‑solving skills is essential for this role.

Qualifications

• Proven leadership in luxury hospitality settings.
• Strong customer service orientation and guest-centric approach.
• Ability to manage multiple priorities with attention to detail.

Responsabilités

• Develop strategies to elevate the guest experience across touchpoints.
• Lead, train, and motivate the guest relations team to deliver excellence.
• Manage guest feedback and resolve issues promptly to ensure satisfaction.
• Oversee front desk, concierge, and bell desk operations.
• Collaborate with F&B and Housekeeping to ensure seamless service.
• Monitor standards and conduct regular team performance evaluations.

Connaissances

Guest Relations Management

Team Leadership

Customer Service

Problem Solving

Description du poste

Akraya Group in Bekasi, West Java is seeking a Senior Guest Relations Manager to lead the guest services team and uphold the luxury standards the property is known for.

You will oversee front desk, concierge and bell desk operations, manage guest feedback, and collaborate with F&B and Housekeeping to deliver seamless service. A proactive, detail‑oriented leader with strong problem‑solving skills is essential for this role.