Senior Freight Operations Executive

Aramex; Jakarta Pusat; On-site; IDR 156,240,000 - 234,360,000; Full time

Job summary

Aramex is seeking a Senior Freight Operations Executive in Jakarta to lead day-to-day domestic land freight forwarding activities. You will coordinate with trucking partners, manage shipment execution, and ensure on-time delivery while meeting SLAs and delivering accurate documentation.

You will work cross-functionally with Commercial, Customer Service, and Finance to resolve issues, optimize processes, and uphold safety and compliance standards.

Qualifications

• Diploma (D3) or Bachelor’s Degree (S1) in Logistics, Supply Chain, Transportation or related field.
• 2–4 years of experience in land freight, trucking, or freight forwarding operations.
• Hands-on experience with domestic land freight movements and third-party transporters.
• Strong end-to-end land freight knowledge: shipment coordination, documentation, and delivery follow-up.
• Experience preparing operational reports (shipment volume, performance, issues).
• Able to work under pressure in a fast-paced operational environment.
• Good communication and coordination with internal teams and external partners.

Responsibilities

• Manage end-to-end domestic land freight operations, from shipment coordination to final delivery.
• Coordinate daily activities with trucking vendors and third-party transport partners to ensure timely, cost-efficient execution.
• Monitor shipment status, follow up on delays, and resolve operational issues.
• Ensure accurate documentation, including DO, POD, and records.
• Maintain performance in line with SLAs and internal guidelines.
• Prepare and update reports on shipment volume, performance, and exceptions.
• Collaborate with Commercial, Customer Service, and Finance to support smooth operations.
• Identify opportunities for process improvements to enhance efficiency and reduce costs.
• Ensure compliance with company policies, SOPs and safety standards.

Skills

Land Freight Ops

Vendor Coordination

Documentation

SLA Compliance

Reporting

Communication

Problem Solving

Teamwork

Attention to Detail

Education

Diploma or Bachelor's in Logistics/SC/ Transportation

Job description

Job description:

Purpose of the Job

As a Senior Freight Operations Executive, you will take charge of day-to-day land freight forwarding operations, ensuring shipments move smoothly, on time, and according to SLA. This role is hands-on, working closely with trucking partners and internal teams to manage shipment execution, resolve operational issues quickly, and support reliable domestic freight solutions for Aramex customers.

Job Description

• Manage end-to-end domestic land freight operations, from shipment coordination to final delivery.
• Coordinate daily activities with trucking vendors and third-party transport partners to ensure timely and cost-efficient execution.
• Monitor shipment status, proactively follow up on delays, and resolve operational issues.
• Ensure accurate and complete documentation, including Delivery Orders (DO), Proof of Delivery (POD), and operational records.
• Maintain operational performance in line with agreed SLAs and internal guidelines.
• Prepare and update regular operational reports, including shipment volume, performance, and exceptions.
• Work closely with internal stakeholders such as Commercial, Customer Service, and Finance to support smooth operations.
• Identify opportunities for process improvement to enhance efficiency, service quality, and cost control.
• Ensure compliance with company policies, SOPs, and safety standards.

Job Requirements - Experience and Education

• Minimum Diploma (D3) or Bachelor’s Degree (S1), preferably in Logistics, Supply Chain, Transportation, or a related field.
• At least 2-4 years of experience in land freight, trucking, or freight forwarding operations.
• Solid hands-on experience in managing domestic land freight movements.
• Prior exposure to working with third-party transporters and vendors is required.
• Strong understanding of end-to-end land freight forwarding processes, including shipment coordination, documentation, and delivery follow-up.
• Experience preparing operational reports (shipment volume, performance, issues).
• Hands-on, detail-oriented, and able to work in a fast-paced operational environment.
• Strong problem-solving skills with a proactive and solutions-driven mindset.
• Good communication and coordination skills with internal teams and external partners.
• Able to work independently as well as part of a team.
• Comfortable working under pressure and meeting tight timelines.

Leadership Behaviors

Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Adaptability Attention To Details Communication Skills Customer Centric Data Analysis Interpersonal And Relationship-Building Skills Negotiation Skills Problem Solving Project Management Teamwork Time Management