Senior Field Engineer: Mission-Critical Systems & Incident Lead

Motorola Solutions; Jakarta Pusat; Hybrid; IDR 200,000,000 - 300,000,000; Full time

Job summary

Motorola Solutions is seeking a Senior Field Engineer to provide expert on-site and remote support for complex deployed systems. You will lead advanced incident response, drive root cause analysis, and implement preventative measures across customer networks.

The role requires 5+ years in field service and system integration, with deep knowledge of LMR or GSM/LTE/5G technologies, and ITIL v4 expertise. Occasional travel and collaboration with vendors are expected.

Qualifications

• Proven 5+ years in field service and system integration.
• Experience with public safety, LMR or cellular technologies.
• ITIL v4 certification is preferred.

Responsibilities

• Provide on-site and remote support for complex deployed systems.
• Lead incident response and root cause analysis.
• Design and implement value-added services and automation solutions.
• Mentor junior team members and lead small projects.

Skills

Public Safety & Mission Critical

LMR Systems

GSM/LTE/5G

NOC/SOC operations

ITIL v4

Leadership

Communication

Problem Solving

Job description

Motorola Solutions is seeking a Senior Field Engineer to provide expert on-site and remote support for complex deployed systems. You will lead advanced incident response, drive root cause analysis, and implement preventative measures across customer networks.

The role requires 5+ years in field service and system integration, with deep knowledge of LMR or GSM/LTE/5G technologies, and ITIL v4 expertise. Occasional travel and collaboration with vendors are expected.