Customer Support Manager

Motorola Solutions; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Motorola Solutions is seeking a Customer Support Manager to drive delivery of Lifecycle Service products for Local government customers in the South Asia Sub Region. You will lead large, cross-cultural teams and manage contracts, forecasts, and P&L with a focus on service excellence.

The role requires extensive travel within the region and strong executive presence to champion Motorola’s service offerings in a multinational environment.

Qualifications

• Ideally 8+ years experience in managing complex, large scale programs of work and team delivery.
• Experience in the successful delivery of mission critical radio communications projects.
• Experience in managing large, cross cultural multi-skilled teams.
• Previous divisional management experience.
• Financial, commercial and budget management experience.
• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals.
• Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong.
• Prior experience with the government sector Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US.

Responsibilities

• Manage government contracts with responsibility for successful delivery of Service products.
• Oversee contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals.
• Develop service account plans and profiles, goals and strategies within assigned accounts.
• Marketing sophisticated / integrated service programs to multiple layers within customer organizations and work with Sales teams.
• Must be willing to travel throughout the designated region.

Skills

Program management

Radio communications

Cross-cultural leadership

Divisional management

Budget management

Cultural awareness

Executive presence

Government sector experience

Multinational experience

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Managed & Support Services - South Asia Sub Region

Job Description

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Must be willing to travel throughout the designated region.

Basic Requirements

• Ideally 8+ years experience in managing complex, large scale programs of work and team delivery.
• Experience in the successful delivery of mission critical radio communications projects.
• Experience in managing large, cross cultural multi-skilled teams.
• Previous divisional management experience.
• Financial, commercial and budget management experience.
• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
• Highly credible with the customers Served long-term customers and also needs to be comfortable in a culture of respect and integrity
• Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
• Prior experience with the government sector Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US

Travel Requirements

Under 25%

Relocation

Provided None

Position Type

Experienced Referral Payment Plan Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Motorola Solutions Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.