Senior Executive, Analytics & Insights (Retail)

NielsenIQ; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ invites applications for the role of Senior Executive, Analytics & Insights (Retail) in Jakarta. You will serve as an information resource, supporting client accounts with RMS resources, data analyses, and syndicated reporting while collaborating with operations and account teams to drive client value.

A degree in marketing or business with at least two years in market research is expected, alongside strong Excel/PowerPoint skills and a client-focused mindset.

Qualifications

• University degree in Marketing, Business, Management, Economics or related field.
• Minimum 2 years of working experience in market research or similar role
• Excellent written and verbal communication; English proficiency is a must
• Experience with data analysis and presenting insights
• Aptitude for numbers and meticulous
• Resourceful problem-solving and collaborative team player
• Experience in solution and process automation by leveraging technology

Responsibilities

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email.
• Deliver analyses, charts and reports that are clear, concise, and meaningful to clients.
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs.
• Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/risks.
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies.
• Support senior management on developing Thought Leadership case studies.

Skills

Communication skills

English proficiency

Time management

Analytical thinking

Team collaboration

Education

University degree in Marketing/Business/Management/Economics

Tools

MS Excel

PowerPoint

Job description

Senior Executive, Analytics & Insights (Retail)

• Full-time

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visitwww.niq.com .

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Asa SeniorExecutive, Retail Customer Success, you will be an information resource expert, providing dedicated support to assigned clients acrossIndonesia. You will collaborate closely with operations and account teams, to help client usersleverageon suite of products/services and make informed business decisions. Assignments range from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, toassistingin projects that drive process excellence.

RESPONSIBILITIES

Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit andcalculationmethodologies, and other information services.

Deliver analyses, charts and reports that are clear,concise,and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.

Conduct regular reviews with Client Service and Operations teams, tomonitorservicedeliveryKPIs involving response times, qualitylevelsand workflow efficiency. Key contributor role inidentifyingprocess improvement opportunities.

Maintaintimelycommunications with account teams and senior management,to keepstakeholdersup-to-dateon client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.

Organize content for Resource Library, to help clients keep ahead ofNielsenIQpractices and policies, service enhancements, technology updates, macro marketdynamicsand retail trends.

Support senior managementondeveloping Thought Leadership case studies.

Successful candidates can look forward to a comprehensive training program.

About you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you.You’reknown for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through datafora new angle. You canidentifythe narratives behind numbers, andyou’realways looking forwhat’snext.

You areencouragetoapplyifyou have/are:

University degree,especially but not limited toMarketing,Business,Management,Economics,or relatedfield.

Minimum 2 years of working experience inamarket researchor similarrole

Excellent written and verbal communication; Englishproficiencyisa must

Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts)

Aptitude for numbers and meticulous

Resourceful problem-solving and collaborative team player

Experience in solution and process automation byleveragingtechnology

Customer-oriented with good people skills; you will interact with a diverse group of clients

Able to prioritize a varied workload, to manage concurrent deadlines whilemaintainingaccuracy

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion

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