Senior Analytics & Insights, Retail Client Success

Nabla; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Flexible working environment

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ/GFK in Jakarta is seeking a Senior Executive, Retail Customer Success to provide dedicated support to assigned clients across Indonesia. You will collaborate with operations and account teams to help client users leverage RMS products and services and make informed business decisions.

Responsibilities include data extracts, validation, brand performance analyses, and creating syndicated reports, along with coordinating projects that drive process excellence.

Qualifications

• University degree in Marketing, Business, Management, Economics, or related field.
• Minimum 2 years of working experience in a market research or similar role
• Excellent written and verbal communication; English proficiency is a must
• Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts)
• Aptitude for numbers and meticulous
• Resourceful problem-solving and collaborative team player
• Experience in solution and process automation by leveraging technology
• Customer-oriented with good people skills; you will interact with a diverse group of clients
• Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy

Responsibilities

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
• Deliver analyses, charts and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
• Maintain timely communications with account teams and senior management, to keep stakeholders up-to‑date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
• Support senior management on developing Thought Leadership case studies.
• Successful candidates can look forward to a comprehensive training program.

Skills

Communication

Excel

PowerPoint

English

Attention to detail

Team player

Problem solving

Education

University degree

Job description

NIQ/GFK in Jakarta is seeking a Senior Executive, Retail Customer Success to provide dedicated support to assigned clients across Indonesia. You will collaborate with operations and account teams to help client users leverage RMS products and services and make informed business decisions.

Responsibilities include data extracts, validation, brand performance analyses, and creating syndicated reports, along with coordinating projects that drive process excellence.