Senior E-Pharmacy Growth & Partnerships Lead

TikTok; Indonesia; On-site; IDR 2,400,000,000 - 3,600,000,000; Full time

Job summary

TikTok is expanding its Health category with a senior commercial role focused on e-pharmacy growth. You will drive GMV, assortment, and seller activation for key accounts, while building strategic plans and leading cross-functional initiatives with product, operations, and marketing teams.

The ideal candidate has 5+ years in e-pharmacy or healthcare commerce, strong analytical skills, and proven leadership in fast-paced environments.

Qualifications

• 5+ years of relevant experience with strong understanding of the e-pharmacy business, including pharmacy players, healthcare ecosystem, assortment dynamics, consumer behavior, and commercial challenges.
• Proven experience managing strategic accounts, large sellers, brands, or business partners.
• Strong analytical and structured problem-solving skills, with the ability to translate data into business insights and actions.
• Strong commercial judgement and understanding of key e-commerce metrics and growth levers.
• Demonstrated leadership capability, including leading projects, influencing stakeholders, and providing direction to others.
• Comfortable working in a fast paced environment with multiple priorities and complex stakeholder structures.
• Strong communication, negotiation, and stakeholder management skills with advanced proficiency in English for daily communications with some stakeholders who are based outside of Indonesia.

Responsibilities

• Own and drive the business performance of key e-pharmacy accounts, including GMV, assortment, traffic, conversion, seller activation, and other key commercial metrics.
• Build strong relationships with senior stakeholders from e-pharmacy players, pharmacy chains, healthcare companies, and strategic sellers.
• Develop joint business plans with key accounts and translate business opportunities into clear growth initiatives.
• Identify business gaps through data analysis and develop actionable solutions to improve seller and category performance.
• Drive seller participation across relevant platform initiatives, campaigns, marketing solutions, and growth programs.
• Develop strategies to accelerate the growth of the e-pharmacy ecosystem, including seller acquisition, assortment expansion, customer penetration, and operational improvement.
• Understand the e-pharmacy value chain, competitive landscape, consumer behavior, and key industry dynamics to identify new growth opportunities.
• Structure complex business problems using strong analytical and logical thinking and translate insights into practical execution plans.
• Work with category leadership to define priorities, business targets, and long term development plans for the e-pharmacy business.
• Monitor market and competitor developments and provide recommendations to strengthen the platform's position within the Health and e-pharmacy sector.
• Lead strategic projects involving multiple internal and external stakeholders.
• Provide direction and guidance to junior account managers or project members and help improve overall team capability.
• Drive alignment across Category, Operations, Product, Marketing, Finance, Legal, Compliance, and other relevant teams.
• Communicate business issues, recommendations, and priorities clearly to senior stakeholders.
• Take ownership of complex issues and drive them toward resolution with limited supervision.

Skills

e-pharmacy experience

account management

strategic problem solving

stakeholder leadership

data analysis

commercial judgment

English communication

Job description

TikTok is expanding its Health category with a senior commercial role focused on e-pharmacy growth. You will drive GMV, assortment, and seller activation for key accounts, while building strategic plans and leading cross-functional initiatives with product, operations, and marketing teams.

The ideal candidate has 5+ years in e-pharmacy or healthcare commerce, strong analytical skills, and proven leadership in fast-paced environments.