Senior Client Onboarding Analyst: Streamline Account Setup

Citi; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Citi is seeking a Client Onboard Senior Analyst to support account opening and onboarding for institutional clients in Jakarta. The role emphasizes documenting, reviewing and processing setups with strong attention to compliance and service quality.

The candidate will interact with clients and internal teams, delivering accurate service while applying policy knowledge and industry practices. Strong communication skills and bilingual ability (English/Chinese) are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0-2 years of experience in documentation review and account maintenance preferred.
• Fluent written and spoken English; Chinese language ability essential.

Responsibilities

• Handle customer interaction, documentation issuance, review and system setups.
• Ensure timely and accurate delivery of all account opening functions and superior customer service.
• Manage day-to-day account opening and maintenance processing including in-process and pending items.
• Coordinate cross-functional relationships and manage project work in the onboarding space.
• Ensure compliance with internal processes, policies, and regulatory requirements.

Skills

Documentation

Account maintenance

Cash products

Interpersonal skills

Written & verbal comms

Microsoft Office

English (written & spoken)

Chinese language

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Citi is seeking a Client Onboard Senior Analyst to support account opening and onboarding for institutional clients in Jakarta. The role emphasizes documenting, reviewing and processing setups with strong attention to compliance and service quality.

The candidate will interact with clients and internal teams, delivering accurate service while applying policy knowledge and industry practices. Strong communication skills and bilingual ability (English/Chinese) are required.