Claim Verifikator

Manulife/John Hancock; Jakarta Pusat; Híbrido; IDR 90 000 000 - 130 000 000; Tempo integral

Resumo da oferta

Manulife/John Hancock is seeking a Claim Verificator to join our Claims team in a hybrid arrangement. You will verify claim information, review documents, and coordinate with stakeholders to ensure accuracy and completeness, supporting investigation processes and reporting findings.

The role emphasizes attention to detail, analytical mindset, and experience in claims verification or the insurance industry, with leadership and project management responsibilities.

Qualificações

• Bachelor's degree in business, criminal justice, or a related field.
• 3-4 years of experience in claims verifications, with leadership experience preferred.
• Strong leadership and interpersonal skills to motivate and guide your team.
• Project management skills to keep verifications on track and meet deadlines.
• Proficiency in data analysis to understand verification trends and performance.

Responsabilidades

• Lead pricing-related campaign evaluations, including pre-launch assessment, risk review, and post-campaign effectiveness analysis.
• Develop and maintain campaign pricing and effectiveness-review frameworks.
• Collaborate with Distribution, Finance, Risk, and other stakeholders to evaluate initiatives from multiple perspectives.
• Provide analytical support for ad hoc pricing, product, competitive, and business questions.
• Produce clear and actionable insights to support leadership decisions.
• Prepare presentations and reports for business reviews, strategic planning sessions, and leadership meetings.
• Support annual strategic planning, including objectives, product mix targets, product margin assumptions, and new product roadmaps.
• Monitor progress against strategic plans and recommend actions where necessary.
• Contribute to market research, concept testing, pilot pricing models, and business cases for new pricing strategies.
• Coordinate pricing risk reporting and monitor post-launch product and portfolio performance.
• Identify emerging risks and provide recommendations for product optimization and risk mitigation.

Conhecimentos

Leadership

Project management

Data analysis

Verifications experience

Communication

Formação académica

Bachelor's degree

Descrição da oferta de emprego

We are looking for a Claim Verificator to join our Claims team. In this role, you will be responsible for verifying claim information and supporting the investigation process by reviewing documents, conducting field or hospital verification when required, and coordinating with relevant parties to ensure claim information is accurate and complete. You will also prepare verification reports, identify any discrepancies or potential concerns, and provide clear findings to support the claim assessment and decision-making process. If you are detail-oriented, analytical, comfortable conducting investigations, and have experience in claims verification or the insurance industry.

Position Responsibilities

• Lead pricing-related campaign evaluations, including pre-launch assessment, risk review, and post-campaign effectiveness analysis.
• Develop and maintain campaign pricing and effectiveness-review frameworks.
• Collaborate with Distribution, Finance, Risk, and other stakeholders to evaluate initiatives from multiple perspectives.
• Provide analytical support for ad hoc pricing, product, competitive, and business questions.
• Produce clear and actionable insights to support leadership decisions.
• Prepare presentations and reports for business reviews, strategic planning sessions, and leadership meetings.
• Support annual strategic planning, including objectives, product mix targets, product margin assumptions, and new product roadmaps.
• Monitor progress against strategic plans and recommend actions where necessary.
• Contribute to market research, concept testing, pilot pricing models, and business cases for new pricing strategies.
• Coordinate pricing risk reporting and monitor post-launch product and portfolio performance.
• Identify emerging risks and provide recommendations for product optimization and risk mitigation.

Required Qualifications

• Bachelor's degree in business, criminal justice, or a related field (or equivalent experience).
• Minimum 3-4 years of experience in claims Verifications, with leadership experience preferred.
• Strong leadership and interpersonal skills to motivate and guide your team.
• Project management skills to keep Verifications on track and meet deadlines.
• Proficiency in data analysis to understand Verification trends and performance.

Preferred Qualifications

• Strong communication, coordination, and stakeholder management skills.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. Its what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.

Its the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We're proud of our accomplishments and recognition.

Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World's Best Employers
• 2025 Financial Times World's Best Employers Asia-Pacific
• 2026 We've been recognized as one of Canada's Top 100 Employers
• 2026 #1 Life Insurer for AI Maturity by Evident
• 2026

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.