Senior Brand Experience & Boutique Ops Lead

Cacao + Kimono; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Health Insurance (BPJS Kesehatan)

THR - Religious Holiday Allowance

Growth opportunities with Munduk site

Job summary

CACAO + KIMONO in Munduk, Bali is seeking a friendly, energetic Senior Sales Assistant & Retail Operations Lead. You will welcome international guests, share our conscious brands, assist with styling, and serve ceremonial cacao, creating a warm, soul-nourishing experience that builds community.

You will manage inquiries, ensure pristine store presentation, and collaborate with the Store Manager on SOPs, stock, and events at our Munduk location.

Qualifications

• Minimum 3 years of retail sales experience (fashion and basic cash handling essential).
• Conversational English mandatory; Fluent Bahasa Indonesia.
• High mathematical accuracy and attention to detail with money and transactions.
• Friendly, confident, polite, mindful lifestyle alignment.
• Excellent grooming and high standards of personal presentation.
• Punctual, honest and reliable.
• Must have own reliable transport and smartphone for team communication.

Responsibilities

• Greet customers with warmth, hospitality and high-vibe energy.
• Assist with styling and curating pieces that resonate with guests.
• Share brand philosophy and educate guests on consignment concept and brands.
• Manage online and offline customer inquiries; lead customer experience.
• Process payments accurately using POS and handle cash operations.
• Support store/operations manager with daily admin, planning, and SOPs.
• Lead floor operations during shifts in absence of manager.
• Restock merchandise and maintain immaculate store presentation.

Skills

Customer service

Cash handling

Hospitality

Team collaboration

Education

Retail sales experience

Tools

POS System

Multi-currency transactions

Job description

CACAO + KIMONO in Munduk, Bali is seeking a friendly, energetic Senior Sales Assistant & Retail Operations Lead. You will welcome international guests, share our conscious brands, assist with styling, and serve ceremonial cacao, creating a warm, soul-nourishing experience that builds community.

You will manage inquiries, ensure pristine store presentation, and collaborate with the Store Manager on SOPs, stock, and events at our Munduk location.