Senior Associate, Key Account Management (Logistic and Manufacturing)

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Southeast Asian superapp company is seeking a Key Account Manager in Jakarta, Indonesia. The candidate will manage corporate clients, drive revenue growth through upselling and cross-selling, and build strategic relationships. A minimum of 4 years in B2B Sales, preferably in Logistics, is required, along with strong Salesforce CRM skills and a Bachelor's degree. This role is fully on-site.

Benefits

Term Life Insurance

Medical Insurance

Parental Leave

Birthday Leave

FlexWork Arrangements

Qualifications

• Min. 4 years of experience in B2B Sales in Logistics or Manufacturing.
• Ability to work in a startup VUCA environment.
• Experience in direct client-facing roles.

Responsibilities

• Manage a portfolio of Logistics and Manufacturing accounts.
• Develop and implement growth strategies.
• Monitor sales performance against revenue goals.

Skills

Sales Growth

Client Relationship Management

Data Analysis

Communication Skills

Education

Bachelor's Degree in Business or Management

Tools

Salesforce CRM

Microsoft Office

Google Workspace

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Grab B2B is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food and package deliveries and related services for companies across Southeast Asia. We engage with top companies and top brands and it's imperative that we promote successful key account management in our organisation. We are looking for a Key Account Manager in our Grab B2B team to grow an expanding portfolio of top Indonesian corporate clients.

Get to Know the Role

You will manage a portfolio of corporate clients in Indonesia, driving revenue growth through upselling, cross-selling, and build strategic relationship with Logistics and Manufacturing accounts. Use Grab B2B product expertise and Salesforce CRM data to develop growth strategies, optimize client performance, and strengthen market position. You will report to the Manager, and you will work fully on-site.

The Critical Tasks You Will Perform

• You will oversee a portfolio of leading Logistics and Manufacturing accounts, using insights to foster relationship within the broader client's organization to increase upselling and cross-sell opportunities
• Create and sustain a pipeline of deals while monitoring performance against sales targets to reach revenue goals.
• Cultivate and nurture enduring relationships with Logistics and Manufacturing clients.
• Identify and address client needs and challenges.
• Gain a comprehensive understanding of Grab B2B products and business solutions.
• Use data and draw insights to present account plans and perform data analysis using Salesforce CRM
• Implement growth strategies tailored to specific accounts.
• Set revenue targets and develop business plans.
• Contribute to new programs and launch to strengthen Grab B2B's position as a market leader.

What Essential Skills You Will Need

• You have a min. of Bachelor's Degree in business, management, or relevant field of study
• You will have a min. 4+ years of experience working with or in Logistics and Manufacture B2B Sales (more preferred), Software IT, Saas, corporate environment (direct client-facing role)
• Experience generating sales, clients success and key accounts performer in achieving and even exceeding sales targets.
• You can work well in a startup VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment.
• Experience working with minimum instructions, and takes on a strategic approach in delivering tasks.
• Experienced working with different people of multiple backgrounds to build a good network with clients and within the Grab business.
• Willing to self-improve and to learn about the Grab B2B platform, Grab's multiple products, processes and stakeholders.
• You are a well-articulated person who can verbally and visually explain your point of view.
• Have a deep desire to excel and develop a career in a high-growth tech startup. Have demonstrated integrity and respect in the performance of their responsibilities.
• Proficiency in using Salesforce CRM. data analysis and (Microsoft Office and Google Workspace).

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.