Senior Associate, Client Services Operations, Operations

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

DBS Bank Ltd seeks a capable Operations professional for its Jakarta Head Office. You will oversee client services activities, ensure compliance with SOPs and regulatory guidelines, and support coaching and development of staff. Strong knowledge of custody operations and banking rules is essential.

The role focuses on maintaining robust processes, coordinating with partners, and ensuring timely responses to client inquiries while upholding high service standards.

Qualifications

• 2+ years of banking operations experience.
• Knowledge of custody operations and related processes.
• Understanding of capital markets and banking regulations.
• Familiarity with custody/back-office software and applications.

Responsibilities

• Ensure accuracy and completeness of client services activities per SOP and regulatory guidelines.
• Support Head of CS in coaching and supervising staff in Client Services.
• Maintain systematic filing of documents and restrict access to originals.
• Review staff job descriptions, responsibilities and performance with Head of CS.
• Motivate, coach and train staff to build efficient teamwork and competencies.
• Participate in quarterly reviews with partners to discuss quality and growth plans.
• Manage client inquiries and coordinate with other units to provide support.

Skills

Custody Operations knowledge

Capital Market knowledge

Banking Regulation knowledge

Custody/Back Office Applications

Tools

Custody/Back Office Applications

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Responsible for the correctness and completeness of the client services activities in accordance with SOP (Standard Operations Procedure), Bank Procedures, Group Guidelines ie. CSA etc and Regulatory Guidelines.
• Support Head of CS to assist in coaching and supervising all staff in Client Services.
• Ensure documents have been file systematically and original documents are only accessible to authorized staff members.
• Support Head of CS to review staff’s job description, responsibilities and performances.
• Support Head of CS to motivate, coach and train staff to build up an efficient, knowledgeable, solid teamwork and ensure improvement in competencies and build excellent performances.
• Support Head of CS to perform review of standard process model for your area half yearly (or earlier, if warranted). Review and ensure documentation of a robust BCP/DRP and test minimum once a year under DBSI plan and achieve a satisfactory result.
• Support Head of CS to Conduct formal quarterly meeting with business partners, and associated BU/SU’s to discuss quality achievements, business volumes and sales/product plans to anticipate and proactively support growth forecasts. Ensure all product launches are supported within time and cost budgets.
• Any other assignment as appointed or as requested by Head of CS.
• Manage the operational process in Client Services.
• Timely escape of unit issue to Head of CS or higher management.
• Manage inquiries from client or other unit, liaise with respective unit, and provide support.

Requirements

• Minimum 2 years’ recognized banking experience in Operations, preferably in custody operations.
• Having knowledge regarding Custody Operations.
• Having knowledge on Capital Market and Banking Regulation.
• Having knowledge on Custody/Back Office Applications.

Location:

Jakarta Head Office

Job:

Operations

Schedule:

Regular

Employee Status:

Full time