Senior Account Manager (B2B Online API)

Global Tiket Network; Jakarta Pusat; On-site; IDR 468,720,000 - 781,200,000; Full time

Job summary

Global Tiket Network is seeking a seasoned professional to manage B2B and affiliate partner relationships within travel tech. You will oversee hotel inventory API integrations, monitor performance metrics, and drive growth by collaborating with technical teams and internal partners.

The role emphasizes data analysis, understanding API-driven business models, and contributing to smoother go-lives for new affiliates.

Qualifications

• 4-8 years of experience in account management, partnerships, or business development.
• Experience in travel tech, OTA, bed bank, GDS, or API-driven B2B environments.
• Strong data analytical skills to interpret booking and performance data.
• Familiarity with AI tools to boost productivity.

Responsibilities

• Manage a portfolio of B2B/affiliate partners integrated via our hotel inventory API and act as their main contact.
• Monitor partner performance and proactively identify growth opportunities.
• Coordinate with partners' technical teams to troubleshoot API integration issues.
• Conduct regular business reviews (QBRs) with partners to share performance insights and growth plans.
• Collaborate with internal supply/contracting teams to improve hotel content, rates, and availability.
• Track and report partner growth and escalate churn risks or dissatisfaction early.
• Represent the voice of the partner to product/tech teams and feed back API gaps and feature requests.
• Support onboarding of new affiliate partners with the integration/technical team to ensure smooth go-live.

Skills

Account management

Partnerships

Business development

API concepts

Data analysis

AI tools

Hotel inventory knowledge

Channel management

GDS familiarity

Tools

XML/JSON payloads

API integration basics

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.Your main duties in flying with usManage a portfolio of B2B/affiliate partners integrated via our hotel inventory API, acting as their main point of contact for day-to-day needsMonitor partner performance (booking volume, conversion, NBV, API call success rates) and proactively identify growth opportunitiesCoordinate with partners' technical teams to troubleshoot API integration issuesConduct regular business reviews (QBRs) with partners to share performance insights and growth plansWork with internal supply/contracting teams to improve hotel content, rates, and availability for underperforming markets requested by partnersTrack and report on partner-level growth, escalating churn risks or dissatisfaction earlAct as the voice of the partner internally — feeding back API documentation gaps, feature requests, and integration pain points to product/techSupport onboarding of new affiliate partners in coordination with the integration/technical team, ensuring smooth go-liveMandatory belongings that you must prepare4-8 years of experience in account management, partnerships, or business development — ideally within travel tech, OTA, bed bank, GDS, or API-driven B2B environmentsStrong understanding of API-based business models (you don't need to code, but should be comfortable discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts)Proven track record of managing commercial relationshipsStrong data analytical skills — able to independently pull, interpret, and act on booking/performance data (conversion rates, NBV, API success rates) to identify trends and growth opportunitiesFamiliarity with AI tools to boost productivity — e.g., using AI for data analysis or summarizing performance insightsExperience with hotel inventory, rates, or channel management systems is a strong plusIn the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram , LinkedIn , or YouTube .