Senior Account Manager (B2B Online API)

tiket.com; Jakarta Pusat; On-site; IDR 200,880,000 - 401,760,000; Full time

Job summary

tiket.com is seeking an experienced Account Manager to oversee a portfolio of B2B/affiliate partners and serve as their primary contact for day-to-day needs, including API integration coordination for hotel inventory.

You will monitor partner performance, conduct QBRs, drive growth initiatives, and collaborate with internal teams to optimize content, rates, and availability. 4–8 years’ experience and API fluency are required.

Qualifications

• 4–8 years of experience in account management, partnerships, or business development within travel tech.
• Strong understanding of API-based business models and integration flows.

Responsibilities

• Manage a portfolio of B2B/affiliate partners and be their main day-to-day contact.
• Monitor partner performance and identify growth opportunities.
• Coordinate with partners' technical teams to troubleshoot API integration issues.
• Conduct regular business reviews (QBRs) with partners to share insights and growth plans.
• Work with internal teams to optimize hotel content, rates, and availability for requested markets.
• Support onboarding of new affiliate partners and ensure smooth go-live.

Skills

API literacy

Data analytics

Partner management

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duties in flying with us

• Manage a portfolio of B2B/affiliate partners integrated via our hotel inventory API, acting as their main point of contact for day-to-day needs
• Monitor partner performance (booking volume, conversion, NBV, API call success rates) and proactively identify growth opportunities
• Coordinate with partners' technical teams to troubleshoot API integration issues
• Conduct regular business reviews (QBRs) with partners to share performance insights and growth plans
• Work with internal supply/contracting teams to improve hotel content, rates, and availability for underperforming markets requested by partners
• Track and report on partner-level growth, escalating churn risks or dissatisfaction earl
• Act as the voice of the partner internally — feeding back API documentation gaps, feature requests, and integration pain points to product/tech
• Support onboarding of new affiliate partners in coordination with the integration/technical team, ensuring smooth go-live

Mandatory belongings that you must prepare

• 4-8 years of experience in account management, partnerships, or business development — ideally within travel tech, OTA, bed bank, GDS, or API-driven B2B environments
• Strong understanding of API-based business models (you don't need to code, but should be comfortable discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts)
• Proven track record of managing commercial relationships
• Strong data analytical skills — able to independently pull, interpret, and act on booking/performance data (conversion rates, NBV, API success rates) to identify trends and growth opportunities
• Familiarity with AI tools to boost productivity — e.g., using AI for data analysis or summarizing performance insightsExperience with hotel inventory, rates, or channel management systems is a strong plus

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.