Security Manager Mamaka Hotels and Resorts

Ovolo Hotels; Jakarta Pusat; On-site; IDR 300,000,000 - 480,000,000; Full time

Job summary

Ovolo Hotels Group is seeking a Security Manager to lead our security team, safeguard guests and colleagues, and protect hotel assets. The role involves supervising daily operations, implementing risk management, and upholding safety standards with warmth and hospitality.

You will drive crisis prevention, coordinate with local authorities, and train staff in emergency drills while maintaining calm under pressure.

Qualifications

• Proven experience as a Security Manager or senior security leader in hotel/hospitality.
• Strong knowledge of hotel safety protocols and emergency response.
• Proven track record in crisis management and incident investigations.
• Excellent leadership and communication skills.
• Ability to coach and train security staff in drills and loss prevention.
• Coordination with local law enforcement and internal departments.
• Proficiency in CCTV and access control systems.
• Willingness to work shifts, weekends, holidays and on-call.
• Fluency in English, both written and spoken.

Responsibilities

• Lead and supervise security personnel across the property.
• Oversee daily security operations and risk assessments.
• Manage emergency response procedures and crisis management.
• Drive team performance and cross-department coordination.
• Uphold fire, life safety standards and guest privacy.

Skills

Security leadership

Crisis management

Communication

Interpersonal skills

Coaching & training

English proficiency

Observation

Tools

CCTV systems

Access control

Fire safety systems

Emergency response systems

Job description

About The Role

As a Security Manager, you will play a key role in leading the Security team and ensuring the safety, security, and well-being of all guests, team members, and hotel assets. You will support executive management by overseeing daily security operations, implementing robust risk management strategies, and maintaining the highest standards of safety and hospitality.

About The Role

As a Security Manager, you will play a key role in leading the Security team and ensuring the safety, security, and well-being of all guests, team members, and hotel assets. You will support executive management by overseeing daily security operations, implementing robust risk management strategies, and maintaining the highest standards of safety and hospitality.

This is a hands-on leadership role where you will supervise security personnel, conduct regular risk assessments, and manage emergency response procedures. You will help drive team performance, foster strong cross-departmental coordination, and create a safe, secure, and welcoming environment without compromising the guest experience.

You will be responsible for ensuring operational excellence, upholding fire, life, and safety standards, handling crisis management effectively, and stepping in as the lead authority for all security-related matters across the property.

About You

You are a confident, highly observant, and decisive security professional who excels in leadership and crisis prevention. You thrive in a fast-paced environment, stay calm and authoritative under pressure, and possess a strong ability to balance strict safety enforcement with warm hospitality service.

You have proven experience in hotel security operations and deeply understand the importance of safeguarding property, people, and guest privacy while maintaining smooth daily operations.

What You Bring

• Proven experience as a Security Manager, Assistant Security Manager, or senior leadership role within the hotel or hospitality industry.


• Strong knowledge of hotel safety protocols, emergency response, fire-fighting systems, local security regulations, and occupational health and safety standards.


• Proven track record in handling crisis management, emergency situations, asset protection, and incident investigations professionally.


• Strong leadership, conflict resolution, communication, and interpersonal skills.


• Ability to coach, train, and develop security staff in emergency drills, loss prevention, and guest-oriented service.


• Excellent coordination skills with local law enforcement, emergency services, and internal departments.


• Ability to monitor and manage CCTV, access control, and modern security technology systems.


• Flexibility to work shifts, weekends, public holidays, and respond to on-call emergencies when required.


• Excellent command of English, both written and spoken.