Loss Prevention Manager

The Luxury Collection; Provinsi Bali; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

The Luxury Collection Resort in Jimbaran, Bali, seeks a seasoned Security Manager to oversee daily Loss Prevention operations, protect guests and assets, and lead emergency procedures. You will coordinate with engineering, safety, and hotel leadership to maintain high safety standards.

Responsibilities include investigations, staff training, incident management, and ensuring compliance with laws and SOPs. The role emphasizes guest and employee satisfaction within the budget framework.

Qualifications

• High school diploma or GED with 4 years in security/loss prevention or related area.
• 2-year degree in Criminal Justice or related major; 2 years security experience.

Responsibilities

• Managing Security/Loss Prevention Operations and emergency response.
• Conducting hazard and risk assessments and OSHA/SAFETY audits.
• Supervising CCTV, alarmed doors, and duress systems.
• Leading accident prevention and safety training programs.

Skills

Leadership

Investigations

Crisis response

Staff training

Risk management

Emergency procedures

Education

High school diploma or GED

2-year degree in Criminal Justice

Certified Gada Utama (Security Manager Training or Advanced and Managerial Security Certification)

CPP/PSP certifications or equivalent

Tools

CCTV systems

Job description

Additional Information

Job Number26133811

Job CategoryLoss Prevention & Security

LocationOne Marriott Drive, Need Address, Bali 80361, Indonesia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Hotel Description

A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali's historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.

Job Summary

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
• Certified Gada Utama (Security Manager Training or Advanced and Managerial Security Certification).
• Professional certifications such as CPP (Certified Protection Professional), PSP (Physical Security Professional), or equivalent are an advantage.

Experience

• Minimum 5 years of progressive experience in Loss Prevention, Security Operations, Risk Management, or related field.
• Minimum 2 years of leadership experience managing security teams in a hotel, resort, or large-scale customer service environment.
• Experience in luxury hospitality operations preferred.
• Proven experience conducting investigations, incident management, and crisis response

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
• Comply with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follow Duty of Care process for the protection of guests and employees.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.