Sea Freight Operations Leader

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Kuehne+Nagel in Surabaya is seeking an Air Logistics Operational Care Specialist to manage end-to-end export operations, coordinate shipments, and ensure timely documentation. You will liaise with Procurement and airlines, handle export compliance, monitor milestones, and escalate issues as needed in a fast-paced, collaborative environment.

This role offers an international working environment and opportunities for career growth within a leading global logistics provider, with a focus on

Qualifications

• Minimum 2 years of experience in Air Freight Operations.
• Exposure to export shipment handling preferred.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced logistics environment.
• Good communication skills in English.
• Ability to work under pressure and manage multiple shipments.
• Strong team player.
• Familiar with logistics operational systems and customer platforms.

Responsibilities

• Manage end-to-end export shipment processes including operational coordination and documentation handling.
• Coordinate shipment activities from booking confirmation to completion.
• Submit all export documentation and ensure it is accurate and on time.
• Liaise closely with Procurement teams for booking-related matters.
• Maintain strong working relationships with airlines for operational coordination.
• Submit shipment documents to the relevant internal teams on the same day.
• Ensure compliance with export customs requirements and operational procedures.
• Monitor shipment progress and ensure operational milestones are met.
• Escalate issues promptly to ensure shipment continuity.

Skills

Air Freight Ops

Coordination

Documentation

English Proficiency

Attention to Detail

Multitasking

Team Player

Logistics Systems

Job description

Air Logistics Operational Care Specialist

Job Description

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers’ promises. By shipping medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsible for managing end-to-end export operations, ensuring timely shipment execution, accurate documentation, and effective coordination with stakeholders.

• Manage end-to-end export shipment processes including operational coordination and documentation handling.
• Coordinate shipment activities from booking confirmation to completion.
• Submit all export documentation and ensure it is accurate and on time.
• Liaise closely with Procurement teams for booking-related matters.
• Maintain strong working relationships with airlines for operational coordination.
• Submit shipment documents to the relevant internal teams on the same day.
• Ensure compliance with export customs requirements and operational procedures.
• Monitor shipment progress and ensure operational milestones are met.
• Escalate issues promptly to ensure shipment continuity.

What we would like you to bring

• Minimum 2 years of experience in Air Freight Operations.
• Exposure to export shipment handling is preferred.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced logistics environment.
• Strong coordination and follow-up skills.
• Good communication skills in English.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Strong team player.
• Familiar with logistics operational systems and customer platforms.

What’s in it for you

• A collaborative, international working environment.
• Career growth and professional development support.

Who we are

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is an equal employment/affirmative action employer. If you require accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk by phone during the hours of 8:00 am – 5:00 pm EST, Monday through Friday, or via e‑mail. We will answer within 24 hours.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

We believe in clear and professional language. If you have a suitable qualification, you may apply through the internal channel. All employees and prospects are welcome to apply, and your application will be assessed fairly and confidentially.