Scheduler Officer

Cartrack; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Cartrack is seeking an Operations Admin (Scheduler) to join our Jakarta-based team. You will coordinate GPS installation scheduling, confirm appointments with customers, and work with suppliers to ensure timely unit delivery.

Ideal candidates have a Diploma (D3) or equivalent, at least 2 years in scheduling or dispatch, and strong organizational and communication skills. This role demands accuracy, multitasking, and the ability to work both independently and with others.

Qualifications

• Diploma (D3) or equivalent required.
• At least 2 years of scheduling/dispatching experience.
• Proficient with scheduling or CRM systems.
• Excellent organizational and time management skills.
• Strong customer service and communication abilities.
• Detail-oriented with ability to multitask.
• Able to work independently and in a team.

Responsibilities

• Coordinate and manage the scheduling of GPS tracking unit installations for customers.
• Communicate with customers to confirm appointments and provide timely updates.
• Collaborate with suppliers to ensure prompt delivery of GPS tracking units.
• Liaise with internal departments to ensure smooth fitment operations.
• Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
• Monitor and report fitment progress to ensure timely completion.
• Proactively identify and resolve scheduling conflicts or operational issues.
• Maintain accurate and up-to-date records of all fitment appointments and statuses.
• Ensure compliance with company policies and procedures related to scheduling operations.
• Deliver excellent customer service to maintain high satisfaction levels.

Skills

English level

Organization

Time management

Communication

Multitasking

Independent work

Education

Diploma (D3)

Tools

Scheduling software

CRM systems

Job description

We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.

Key Responsibilities

• Coordinate and manage the scheduling of GPS tracking unit installations for customers.
• Communicate with customers to confirm appointments and provide timely updates.
• Collaborate with suppliers to ensure the prompt delivery of GPS tracking units.
• Liaise with internal departments to ensure smooth and efficient fitment operations.
• Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
• Monitor and report fitment progress to ensure timely completion.
• Proactively identify and resolve scheduling conflicts or operational issues.
• Maintain accurate and up-to-date records of all fitment appointments and statuses.
• Ensure compliance with company policies and procedures related to scheduling operations.
• Deliver excellent customer service to maintain high satisfaction levels.

Qualifications

• Conversational level of English proficiency.
• Minimum Diploma (D3) or equivalent qualification.
• At least 2 years of experience in scheduling, dispatching, or a related field.
• Strong computer literacy, including experience with scheduling or CRM systems.
• Excellent organizational and time management skills.
• Detail-oriented, accurate, and capable of multitasking effectively.
• Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.