Scheduler Officer

Cartrack; Cilangkap; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Cartrack in Jakarta seeks an Operations Admin (Scheduler) to coordinate GPS installation scheduling and customer communications. You will liaise with suppliers and internal teams to ensure timely fitment operations and accurate data entry within the scheduling system.

The ideal candidate has 2+ years in scheduling, strong English, and solid organizational skills. This full-time role offers a fast-paced environment with a focus on service quality and efficiency.

Qualifications

• Conversational English proficiency is needed.
• Diploma (D3) or equivalent required.
• 2+ years in scheduling, dispatching, or related field.
• Strong computer literacy with scheduling/CRM systems.
• Excellent organizational and time management skills.
• Detail oriented with multitasking ability.
• Strong communication with customers and stakeholders.
• Able to work independently or with a team in a fast-paced environment.

Responsibilities

• Coordinate and manage scheduling of GPS tracking unit installations.
• Confirm appointments with customers and provide timely updates.
• Collaborate with suppliers for prompt GPS unit delivery.
• Liaise with internal departments to ensure smooth fitment ops.
• Maintain and update the fitment scheduling system with accurate data.
• Monitor progress and report fitment status for timely completion.
• Identify and resolve scheduling conflicts or issues.
• Keep all fitment records up to date and accurate.
• Ensure adherence to scheduling policies and procedures.
• Deliver excellent customer service to maintain high satisfaction.

Skills

Scheduling

Customer service

Organization

Communication

Multitasking

Independent work

Team collaboration

Attention to detail

Time management

English (conversational)

Education

Diploma (D3) or equivalent

Tools

CRM systems

Scheduling software

Job description

We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.

Key Responsibilities

• Coordinate and manage the scheduling of GPS tracking unit installations for customers.

• Communicate with customers to confirm appointments and provide timely updates.

• Collaborate with suppliers to ensure the prompt delivery of GPS tracking units.

• Liaise with internal departments to ensure smooth and efficient fitment operations.

• Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.

• Monitor and report fitment progress to ensure timely completion.

• Proactively identify and resolve scheduling conflicts or operational issues.

• Maintain accurate and up-to‑date records of all fitment appointments and statuses.

• Ensure compliance with company policies and procedures related to scheduling operations.

• Deliver excellent customer service to maintain high satisfaction levels.

Qualifications

• Conversational level of English proficiency.

• Minimum Diploma (D3) or equivalent qualification.

• At least 2 years of experience in scheduling, dispatching, or a related field.

• Strong computer literacy, including experience with scheduling or CRM systems.

• Excellent organizational and time management skills.

• Detail-oriented, accurate, and capable of multitasking effectively.

• Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.

• Able to work both independently and collaboratively in a fast‑paced, deadline‑driven environment.