SAP AMS Manager (Talent Pool)

PwC; Pulau Untung Jawa; On-site; IDR 558,000,000 - 892,800,000; Full time

Job summary

PwC Consulting Indonesia is seeking an SAP AMS Manager to lead SAP engagements for enterprise clients, oversee service delivery, and drive continuous improvement across SAP landscapes. You will manage incidents, changes, and roadmaps while guiding a team of SAP consultants and coordinating with stakeholders to align outcomes with client objectives.

You will mentor both functional and technical consultants, drive excellence in service delivery, and contribute to business development through

Qualifications

• Bachelor’s degree in IT, CS, Business, Accounting, Finance, Engineering, or related discipline.
• Significant experience in SAP implementation, AMS, managed services, or transformation environments.
• Experience leading teams and managing client-facing engagements.
• Strong stakeholder management and communication skills.
• Experience in consulting, professional services, or complex enterprise environments is advantageous.
• SAP certifications are a plus.
• Ability to lead multiple priorities in a dynamic, collaborative environment.

Responsibilities

• Leading SAP AMS engagements and support operations for enterprise clients.
• Managing service delivery performance, SLAs, KPIs, and continuous improvement initiatives.
• Building trusted relationships with client stakeholders and providing strategic advisory support.
• Leading AMS transformation programs, service optimization initiatives, and SAP roadmap discussions.
• Managing incident, problem, change, and release management activities within SAP landscapes.
• Overseeing enhancement requests, minor project delivery, and application lifecycle management.
• Driving operational excellence across support, maintenance, and enhancement services.
• Managing and mentoring functional and technical SAP consultants.
• Supporting business development activities, proposals, and client presentations.
• Collaborating with cross-functional teams to deliver high-quality outcomes for clients.

Education

Bachelor’s degree in Information Technology, Computer Science, Business, Accounting, Finance, Engineering, or related discipline

Tools

SAP ABAP

SAP Fiori

SAP BTP

SAP Analytics

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

About the Opportunity

Join Our SAP AMS Leadership Talent Community

At PwC Consulting Indonesia, we partner with leading organizations to deliver business transformation and operational excellence through SAP solutions. As our SAP practice continues to grow, we are actively building a pipeline of experienced SAP Application Management Services (AMS) leaders for future opportunities across industries and client engagements.

This is an evergreen requisition intended for experienced professionals who are interested in Manager-level SAP AMS opportunities.

Your Impact

As an SAP AMS Manager, you may be responsible for:

• Leading SAP AMS engagements and support operations for enterprise clients.
• Managing service delivery performance, SLAs, KPIs, and continuous improvement initiatives.
• Building trusted relationships with client stakeholders and providing strategic advisory support.
• Leading AMS transformation programs, service optimization initiatives, and SAP roadmap discussions.
• Managing incident, problem, change, and release management activities within SAP landscapes.
• Overseeing enhancement requests, minor project delivery, and application lifecycle management.
• Driving operational excellence across support, maintenance, and enhancement services.
• Managing and mentoring functional and technical SAP consultants.
• Supporting business development activities, proposals, and client presentations.
• Collaborating with cross-functional teams to deliver high-quality outcomes for clients.

Preferred Experience

We are interested in professionals who possess experience in one or more of the following areas:

SAP Functional Areas

• SAP FICO
• SAP MM
• SAP SD
• SAP PP
• SAP SuccessFactors
• SAP Ariba
• SAP FPSL
• SAP Treasury
• SAP S/4HANA

SAP Technical Areas

• SAP ABAP
• SAP Integration Technologies
• SAP BTP
• SAP Fiori
• SAP Basis
• SAP Security & GRC
• SAP Analytics

AMS & Service Delivery

• SAP AMS delivery management
• Managed services leadership
• ITIL-based service management
• Application support operations
• Service transition and stabilization
• Vendor and stakeholder management

Qualifications

We welcome applications from professionals who typically demonstrate:

• Bachelor’s degree in Information Technology, Computer Science, Business, Accounting, Finance, Engineering, or a related discipline.
• Significant experience in SAP implementation, AMS, managed services, or transformation environments.
• Experience leading teams and managing client-facing engagements.
• Strong stakeholder management and communication skills.
• Experience working in consulting, professional services, or complex enterprise environments is advantageous.
• SAP certifications are considered a plus.
• Ability to lead multiple priorities in a dynamic and collaborative environment.

Why PwC

At PwC, you’ll have the opportunity to:

• Work on complex transformation and managed service engagements.
• Collaborate with talented professionals across disciplines and geographies.
• Develop leadership, consulting, and industry expertise.
• Support clients in solving critical business and technology challenges.
• Continue growing your career within one of the world’s leading professional services organizations.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Digital Tooling, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes