Salesforce CRM Specialist — Data, Dashboards & Automation

SoftwareSeni; Daerah Istimewa Yogyakarta; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Competitive Salary

Career Development

Flexible Schedule

English Class

Annual Leave

Performance Review

Relocation Allowance

Staff Activities

Birthday Leave

Job summary

SoftwareSeni, a software development company based in Yogyakarta, is seeking a Salesforce Administrator to join our Indonesian team. You will manage Salesforce users, configurations, and data workflows to support sales and operations.

The role emphasizes hands-on data management, user support, and reporting. We value English communication, collaborative work, and the ability to coordinate with ERP and web integrations while growing your Salesforce expertise onsite at our Yogyakarta office.

Qualifications

• 1+ year hands-on Salesforce experience in admin/support/BA/consulting.
• Understanding of Salesforce administration and CRM concepts.
• Knowledge of data quality, configuration, reporting, and dashboards.
• Understanding of sales processes, pipeline tracking, and performance reporting.
• Awareness of integrations with Salesforce, NetSuite, websites, and middleware.
• Understanding of user acceptance testing (UAT) and release processes.
• Familiarity with Agile or Kanban methodologies is a plus.
• Possess strong English communication skills, both written and spoken.
• Willing to work onsite at our Yogyakarta Office.

Responsibilities

• Salesforce administration: user setup, profiles, roles, permission sets, record types, objects, fields, validation rules, flows, and approval processes.
• Data management: CSV imports and exports using Data Loader, data deduplication, and data clean-up.
• User support: troubleshoot support tickets, provide user training, and create how-to guides.
• Documentation: maintain system documentation, SOPs, and administration guides.
• Testing: participate in UAT for Salesforce releases, sandbox refreshes, and minor enhancements.
• Reporting and dashboards: build and maintain reports and dashboards to support sales and operations teams.
• CRM fundamentals: lead-to-opportunity processes, sales stages, forecasting, and account and contact management.
• Cross-system awareness: understand how CRM, ERP, websites, and middleware work together.

Skills

Salesforce Admin

Data Management

User Support

Documentation

UAT Testing

Reporting & Dashboards

CRM Fundamentals

Cross-system Awareness

English Communication

Tools

Data Loader

Sandbox/Testing Environments

Job description

SoftwareSeni, a software development company based in Yogyakarta, is seeking a Salesforce Administrator to join our Indonesian team. You will manage Salesforce users, configurations, and data workflows to support sales and operations.

The role emphasizes hands-on data management, user support, and reporting. We value English communication, collaborative work, and the ability to coordinate with ERP and web integrations while growing your Salesforce expertise onsite at our Yogyakarta office.