Sales Service Engineer

Smartdeer Services Centre; Jakarta Pusat; On-site; IDR 453,885,000 - 726,216,000; Full time

Benefits offered by this job

CRM software

Job summary

Shanghai Electric is seeking a Sales Service Engineer for our [Country] team in Jakarta/S Indonesia, focusing on power generation equipment. The role blends technical and commercial duties: developing new business, supporting customers through the lifecycle, and serving as the main link between customers and engineering and project teams.

You will pursue opportunities with power plants, grid operators, and industrial clients, prepare proposals, and manage tenders while ensuring safety and

Qualifications

• Bachelor's degree in Electrical/Mechanical/Power Engineering or related field required.
• 3+ years in sales, service, or engineering roles in power generation or heavy electrical equipment.
• Experience with tenders, procurement for state-owned enterprises, or industrial customers.

Responsibilities

• Identify and pursue business opportunities with power plants, grid operators, and industrial customers.
• Prepare technical and commercial proposals, participate in tenders, and negotiate contracts.
• Provide on-site and remote service support for installed equipment and commissioning.
• Build long-term relationships with key stakeholders and organize technical seminars.
• Collaborate with R&D, production, and project teams; report market intelligence.

Skills

Sales experience

Technical support

Project management

Client relations

English proficiency

Domestic travel willingness

Mandarin advantage

Education

Bachelor's degree in Electrical Engineering/Mechanical Engineering/Power Engineering or related field

Tools

CRM software

Job description

Job Title: Sales Service Engineer

Company: Shanghai Electric

Location: [City, Country] (office-based, approx. 30% domestic travel)

Employment Type: Full-time

About the Role

We are looking for a Sales Service Engineer to join our [Country] team, focusing on power generation equipment [confirm product scope: turbine generators / large motors / other]. The role combines technical expertise with commercial skills: you will develop new business, support customers through the equipment lifecycle, and act as the main link between our local customers and our engineering and project teams.

Key Responsibilities

• Sales Development: Identify and pursue business opportunities with power plants, grid operators, and industrial customers (e.g. mining, cement, oil & gas) across [Country]. Prepare technical and commercial proposals, take part in tenders, and negotiate contracts to meet annual targets.
• Technical Service Support: Provide on-site and remote support for installed equipment, including commissioning, troubleshooting, and performance optimization. Conduct maintenance audits, diagnose issues, and prepare service reports and recommendations.
• Customer Relationship Management: Build long-term relationships with key stakeholders, including state-owned enterprises, government bodies, and private companies. Handle inquiries and complaints promptly, run customer training, and organize technical seminars.
• Cross-functional Collaboration: Work closely with R&D, production, and project management teams. Provide market intelligence on [Country]’s energy sector, competitors, and regulatory developments. Support participation in industry exhibitions and events.
• Compliance and Documentation: Ensure all activities follow local regulations, industrial safety standards, and company policies. Maintain accurate records of customer interactions, sales pipeline, and service history in the CRM system.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Mechanical Engineering, Power Engineering, or a related field[3+ years] of experience in sales, service, or engineering roles in the power generation or heavy electrical equipment industry (steam, gas, or hydro turbines, generators, or large motors)
• Proven track record in B2B sales, technical support, or project management in [Country/Region]
• Solid understanding of tender and procurement processes of state-owned enterprises and industrial customers locally
• Familiarity with control systems, diagnostic tools, and CRM software
• Languages
  English: professional working proficiency (required)
  Mandarin: strong advantage
• Personal Attributes
  Customer-focused, comfortable with regular domestic travel, strong problem-solving and multitasking ability, and a commitment to safety and sustainability.