Sales Quality Specialist

PT Dupoin Group Indonesia; Jakarta Selatan; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

PT Dupoin Group Indonesia is seeking a Sales Quality Assurance professional to monitor and enhance the effectiveness of our sales teams in Jakarta. You will review calls, chats, and CRM data, identify gaps, and collaborate with managers to coach and improve processes.

Ideal candidates bring 2–3 years in quality assurance or sales operations, strong analytical skills, and proficiency with CRM and data tools. Bahasa Indonesia and English are required.

Qualifications

• Bachelor's degree in business-related field.
• Minimum 2–3 years in sales quality assurance or sales operations.
• Experience in financial services or call center operations preferred.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with CRM systems and MS Office; data visualization a plus.

Responsibilities

• Monitor and evaluate sales team activities, customer interactions, and overall sales performance.
• Review sales calls, chats, CRM records, and other sales activities to ensure quality standards.
• Analyze sales performance, identify gaps, and determine root causes of recurring issues.
• Recommend improvements to sales practices, productivity, and team effectiveness.
• Monitor improvement initiatives and track their progress.
• Identify best sales practices and implement them across teams.
• Collaborate with Sales Managers and Learning & Development to support coaching and training initiatives.
• Develop and maintain sales quality standards, evaluation frameworks, and performance reports.
• Provide regular insights and recommendations to management to improve sales performance and processes.

Skills

Analytics

Problem solving

Critical thinking

Communication

Collaboration

Detail-oriented

Results-driven

Education

Bachelor's degree

Tools

CRM systems

Excel

PowerPoint

BI/Data Visualization

Job description

Monitor and evaluate sales team activities, customer interactions, and overall sales performance.

Review sales calls, chats, CRM records, and other sales activities to ensure quality standards.

Analyze sales performance, identify gaps, and determine root causes of recurring issues.

Recommend improvements to sales practices, productivity, and team effectiveness.

Monitor improvement initiatives and track their progress.

Identify best sales practices and implement them across teams.

Collaborate with Sales Managers and Learning & Development to support coaching and training initiatives.

Develop and maintain sales quality standards, evaluation frameworks, and performance reports.

Provide regular insights and recommendations to management to improve sales performance and processes.

Job Requirements

Bachelor's degree in Business Administration, Management, Marketing, or a related field.

Minimum 2-3 years of experience in sales quality assurance, sales operations, performance analysis, or a related role.

Experience in financial services or call center operations is preferred.

Strong analytical, problem-solving, and critical-thinking skills.

Good understanding of sales processes, customer engagement, lead management, sales KPIs, and conversion rates.

Experience monitoring sales calls, chats, CRM records, or other customer interactions.

Ability to identify performance gaps and develop practical improvement recommendations.

Strong communication and collaboration skills, with the ability to provide constructive feedback.

Proficient in Microsoft Excel, PowerPoint, and CRM systems; BI or data visualization skills are an advantage.

Good command of English and Bahasa Indonesia, both written and spoken. Chinese-speaking proficiency is preferred.

Detail-oriented, objective, proactive, and results-driven.

Experience with sales quality audits, call monitoring, quality scorecards, coaching methodologies, or performance improvement plans is an advantage