Sales & Promotion Associate — Campus Events & Outreach

Ysbn - Binus School Surabaya; Indonesia; À distance; IDR 27 552 000 - 55 104 000; Temps partiel

Avantages offerts par ce poste

Hourly wage + incentives

Flexible schedule

Remote work

Training opportunities

Employee discounts

Supportive remote team

Résumé du poste

Ysbn - Binus School Surabaya is hiring a dedicated Retail Sales Associate to provide remote support from home. This part-time role handles product inquiries, order status, and general assistance while leveraging retail knowledge to enhance customer satisfaction and indirectly support sales.

As the main contact for customers, you will resolve issues, process transactions, and collaborate with internal teams to ensure a seamless experience.

Qualifications

• Experience in customer service, retail sales, or similar client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and common office apps.
• Ability to multitask and manage time effectively in a remote environment.
• Strong problem-solving skills and customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Responsabilités

• Provide excellent customer service via phone, email, and chat for inquiries about products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints; escalate when necessary.

Connaissances

Customer service

Communication

Time management

Problem solving

Multitasking

Formation

High school diploma

Some college or cert

Outils

CRM software

Description du poste

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.