Sales Officer

DUNE WORLD; Denpasar; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

DUNE World is seeking a Sales Officer to join our on-site team in Denpasar, Bali. You will handle customer inquiries, manage reservations, and drive sales across multiple channels while building strong relationships with travel agents and partners.

Ideal candidates have at least 2 years in sales within travel/hospitality, fluent English, and a bonus for French language skills. This full-time role is based on-site in Denpasar with a focus on delivering exceptional guest experiences.

Qualifications

• Bachelor's degree in Business, Marketing, Tourism, Hospitality, or related field.
• Minimum 2 years of proven sales experience.
• Indonesian citizens only.
• Fluent in English; French or additional languages advantageous.
• Experience with CRM, reservations, and booking procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Handle customer inquiries and manage reservations for the French market.
• Generate leads and support sales growth.
• Coordinate with internal teams to ensure guest experiences.
• Maintain relationships with travel agents and partners.
• Monitor outstanding payments, documents, and guest requirements.
• Provide sales reporting and administrative tasks.

Skills

English (Fluent)

French language advantage

Customer service

Lead generation

Education

Bachelor's degree in Business, Marketing, Tourism, Hospitality, or related field

Tools

CRM systems

Spreadsheets

Booking platforms

Job description

DUNE World is a global travel and diving company with more than 25 years of experience creating unforgettable experiences across some of the world's most breathtaking destinations, including Indonesia, the Maldives, and the Red Sea.

From liveaboard adventures and diving expeditions to resort stays, dive centers, and tailor-made travel experiences, DUNE World combines exploration, comfort, and exceptional hospitality to deliver world-class journeys for travelers and ocean enthusiasts.

As our business continues to grow and expand across multiple destinations and markets, we are strengthening our team to support this exciting phase of development. This opportunity is part of our ongoing expansion, allowing us to serve more travelers while maintaining the high-quality experience that defines DUNE World. Backed by a passionate international team, we are committed to connecting people with nature, adventure, and diverse cultures through unforgettable experiences.

Role Description

We are currently seeking a full-time, on-site Sales Officer based in Denpasar

The Sales Officer will be responsible for handling customer inquiries, managing reservations and sales operations, generating leads, and supporting business growth through various sales channels. This role requires strong communication and organizational skills, as well as the ability to build long-term relationships with clients, travel agents, and business partners.

Key responsibilities

• Manage customer communications and sales inquiries for the French market, ensuring timely and professional responses.
• Assisting with reservations, quotations, and booking follow-up
• Supporting sales growth and achieving revenue targets
• Developing and maintaining relationships with travel agents and partners
• Coordinating with internal teams to ensure smooth guest experiences
• Monitoring outstanding payments, documents, and guest requirements
• Assisting with sales reporting and administrative tasks

Qualifications & Experience

• For Indonesian citizens only
• Bachelor's degree in Business, Marketing, Tourism, Hospitality, or a related field preferred
• Minimum 2 years of proven experience in sales, preferably in travel, tourism, hospitality, reservations, or a related industry
• Strong customer service and interpersonal skills
• Proven experience in lead generation and identifying sales opportunities
• Excellent written and verbal communication skills
• Knowledge of sales operations, reservations, and booking procedures
• Familiarity with channel sales and partner network management
• Ability to develop and maintain partnerships with travel agents and corporate clients
• Strong administrative and organizational skills with excellent attention to detail
• Ability to manage multiple bookings, deadlines, and priorities simultaneously
• Comfortable using digital tools such as email, CRM systems, spreadsheets, and booking platforms
• Strong follow-up, negotiation, and problem-solving skills
• Ability to work independently and collaboratively within a team
• Fluent in English (spoken and written); French or additional languages are a strong advantage
• Experience working with international clients and adapting communication styles across cultures
• Client-focused, proactive, and detail-oriented mindset
• Ability to maintain accuracy and confidentiality when handling guest information and documentation
• Passion for diving, adventure travel, hospitality, or eco-tourism is highly valued