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PT BERSERI LEWAT AROMA, Jakarta-based multinational retail and consumer products company, seeks an experienced Manager to drive daily operations, sales performance, and customer service excellence in Vietnam.
You will lead a sales team, develop outlet networks, coordinate with distributors, and analyze market trends to optimize GT/MT channels and inventory management.
About us
https://imv.com.vn/ - INTERNATIONAL MINH VIET is a dynamic retail and consumer products company dedicated to delivering exceptional experiences to our customers. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our brand (Pigeon, Fuji Film-Instax, etc.) has established a strong presence in the market, and we continue to grow and expand our operations across Indonesia. We foster a culture of excellence, teamwork, and professional development where every team member plays a vital role in our success.
About the role
We are seeking an enthusiastic and experienced Manager to join our team in Vietnam. This is a full-time position that plays a crucial role in supporting the overall operations and management. As Manager, you will work alongside to ensure smooth daily operations, maintain high standards of customer service, and drive sales performance. This role is essential to creating a positive shopping environment and achieving our business objectives.
What you'll be doing
Responsibilities
Develop and execute sales plans to achieve sales targets and business growth in the Vietnamese FMCG market.
Lead, monitor, and regularly evaluate the performance of the sales team.
Develop existing outlets and acquire new outlets (NOO – New Outlet Opening) across relevant channels in Vietnam.
Ensure the optimal execution of sales programs, promotions, GTM (Go-to-Market) strategies, and projects.
Conduct joint calls and coaching sessions to improve the effectiveness of the sales team.
Coordinate and conduct business reviews with distributors and key business partners in Vietnam.
Analyze sales performance, active customers, product focus, channel performance, and area development.
Identify market opportunities and develop strategies based on Vietnamese FMCG market trends, consumer behavior, and channel characteristics.
Prepare sales reports and conduct regular evaluations of area and business performance; providing feedback to management.
Managing stock levels, inventory control, and merchandise displays
Assisting with staff scheduling, training, and performance management
Maintaining visual merchandising standards and store presentation
What we’re looking for
Proven experience in GT/MT management or a similar supervisory role, preferably in a consumer products environment
Strong leadership and team management skills with the ability to motivate and develop team
Excellent customer service orientation and the ability to handle challenging situations professionally
Proficiency in point-of-sale systems and retail management software
Knowledge of inventory management and stock control procedures
Strong organizational and multitasking abilities
Excellent communication skills in Indonesian and English
Attention to detail and commitment to maintaining high operational standards
Ability to work flexibly, including weekends and public holidays as required by retail operations
A proactive approach to problem-solving and continuous improvement
Minimum Bachelor’s degree (S1), preferably in Economics, Business, Marketing, or a related field.
Minimum 3 years of experience as a Sales Manager, Area Sales Manager, or similar role in the FMCG industry.
Experience handling the Vietnam market is highly preferred.
Strong understanding of FMCG sales, distribution processes, and business operations, preferably with experience in Vietnam.
Good understanding of Vietnamese market dynamics, including Modern Trade (MT), General Trade (GT), distributors, and other relevant sales channels.
Strong leadership, business acumen, achievement orientation, and customer orientation.
Proficient in Microsoft Office, particularly Excel and data analysis.
Good understanding of market, outlet, customer, and channel characteristics in Vietnam.
Strong communication, negotiation, and relationship-building skills with distributors and business partners.
Willingness to work in Vietnam as required.
What we offer
We are committed to supporting the professional growth and wellbeing of our employees. We offer competitive remuneration, opportunities for career advancement within our expanding retail network, and a supportive team environment. We provide comprehensive training to help you excel in your role and develop your retail management expertise. Our company values work-life balance and offers flexible working arrangements where possible. We also provide staff discounts on our products and access to health and wellness benefits. We believe in recognizing and rewarding exceptional performance, and we encourage our team members to take ownership of their development and success within our organization.
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