Sales Enablement Specialist (CRM & Commercial Process)

ADVANCE.AI; Jakarta Selatan; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

ADVANCE.AI is seeking a Sales Enablement Specialist to support the commercial organisation with enablement activities, content development, onboarding and CRM administration. You will be organized, tech-savvy, and able to work independently while adapting to new tools and processes.

You should enjoy creating practical materials, presenting sessions, and collaborating with stakeholders to improve sales content and training, including exploring AI-enabled solutions.

Qualifications

• 2–5 years of experience in Sales Enablement or related roles.
• Experience creating presentations, SOPs, guides, training materials or other business content.
• Experience supporting onboarding or learning programmes.
• Good PowerPoint and document creation skills.
• Experience with CRM systems; CRM administration experience is a plus.
• Excellent written and spoken English.
• Strong organizational and time management skills.

Responsibilities

• Develop and maintain sales enablement content including presentations, SOPs, guides, and e-learning materials.
• Design and deliver onboarding, training and enablement programs.
• Manage day-to-day CRM administration and user support.
• Collaborate with SMEs to turn information into clear materials.
• Support enablement initiatives and ensure deliverables on time.
• Coordinate with internal stakeholders and vendors for tools and initiatives.
• Maintain and organize enablement resources for easy access.
• Contribute to continuous improvement of content and tools.
• Explore AI tools to enhance content and training.

Skills

Sales Enablement

Content development

Training materials

PowerPoint

CRM systems

English proficiency

Onboarding training

Presentation skills

Tools

CRM software

LMS tools

Video editing tools

AI content tools

Job description

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Ranked among LinkedIn's Top 15 Startups in Singapore in 2022 (the third year in a row we've been on the list), we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.

Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

Role Overview

As a member of the Sales Enablement team, the Sales Enablement Specialist supports the commercial organisation through sales enablement activities, content development, onboarding and CRM administration.

The role requires someone who is organised, detail-oriented, tech-savvy and a fast learner, with the ability to work independently and adapt to new tools and processes. You should be comfortable working independently, exploring systems to understand how they work, and communicating effectively with different stakeholders. You should also be comfortable creating business and learning materials, presenting or hosting sessions, and supporting different enablement initiatives.

Job Description

Duties

• Support the development and maintenance of sales enablement content, including presentations, SOPs, guides, learning and e-learning materials.
• Support the design and delivery of sales onboarding, training and enablement programmes.
• Manage day-to-day CRM administration and user support, including basic troubleshooting and system updates.
• Work with subject matter experts and stakeholders to gather information and turn it into clear, practical and user-friendly materials.
• Support the implementation of sales enablement initiatives and projects, ensuring assigned deliverables are completed on time.
• Coordinate with internal stakeholders and external vendors when required to support enablement tools, systems and initiatives.
• Maintain and organise enablement resources to ensure content remains accurate, relevant and easy for the sales team to access.
• Support continuous improvement of sales enablement processes, content and tools based on business needs and feedback.
• Explore and apply AI tools to improve sales content, training and product enablement activities.

Skills & Experience

• 2–5 years of relevant work experience in Sales Enablement, Business Enablement, Content Development, Business Operations or a similar role.
• Experience creating presentations, SOPs, guides, training materials or other business content.
• Experience supporting training, onboarding or learning programmes.
• Good PowerPoint and document creation skills.
• Comfortable presenting, facilitating or hosting sessions for internal audiences.
• Experience working with CRM systems; CRM administration experience is a plus.
• Comfortable working with digital or e-learning materials/tools.
• Good written and spoken English.
• Strong organisational and time management skills, with the ability to manage multiple project, tasks and deadlines.

Additional Skills & Qualities

• Fast learner who can quickly understand new tools, systems and processes.
• Tech-savvy and curious, with the confidence to explore and learn systems independently.
• Highly organised and detail-oriented, with strong attention to accuracy and quality.
• Proactive and responsible, with good follow-through on assigned tasks.
• Clear communicator who is comfortable working with different stakeholders, including external vendors when required.
• Independent and resourceful, while knowing when to seek guidance or escalat an issue.
• Adaptable and comfortable working in a project-driven environment with multiple priorities.
• Experience in fintech, SaaS or a global organisation is a plus.
• Experience with video/multimedia content creation, e-learning tools or CRM administration is a plus.
• Experience using AI tools or exploring AI-enabled solutions to improve content development, training or business processes.