SAISMG Customer Service & Document Pyk. A-Sys

Samudera Shipping Line Ltd; Kota Semarang; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Samudera Indonesia in Semarang is seeking a detail-oriented professional to support customer service, documentation, and data management in shipping operations.

The role emphasizes strong English communication, proficient MS Office skills, and the ability to work independently while collaborating with multiple stakeholders to ensure accurate records and smooth operational workflows.

Qualifications

• Diploma in any major is required.
• Experience in customer service or documentation in shipping is a plus.
• Proficient in professional English (written and spoken).
• Excellent MS Office skills (Word, Excel, PowerPoint).
• Strong critical thinking, problem solving, and independent work ability.
• Good communication with multiple stakeholders.

Responsibilities

• Understand customer needs, preferences, and problems.
• Respond and handle customer complaints effectively.
• Manage effectively customer information in a customer database.
• Ensure the implementation of an Integrated Management System, including documentation and control of risks.

Skills

Critical thinking

Problem solving

Communication with multiple stakehol​d

Education

Diploma degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.

Main Responsibilities

1. Understand customer needs, preferences, and problems.
2. Respond and handle customer complaints effectively.
3. Manage effectively customer information in a customer database.

General Responsibilities

1. Ensure the implementation of an Integrated Management System, including the identification, documentation, and control of risks in the relevant department’s work area.
2. Foster and ensure the commitment of every team member to understand and adhere to all applicable Integrated Management System requirements.
3. Be willing to participate in the investigation process of accidents, incidents, or actions that may lead to incidents caused by unsafe actions or unsafe conditions, including providing accurate information and reports based on known facts.
4. Be willing to engage in the information security control process applied to protect the information assets and information processing assets owned and/or managed by the Company from threats to confidentiality, integrity, and availability.

Qualifications

1. Min. Diploma degree in any major.
2. Prior experience in related field (customer service/documentation in shipping) would be beneficial.
3. Able to communicate well in professional English, both written and spoken.
4. Operate Microsoft Office well, especially Word, Excel, and PowerPoint.
5. Possess great critical thinking and problem solving skills, and ability to manage work independently.
6. Good communication skills when faced with multiple stakeholders.

Join us and help create the future of logistics!