Robotics Technical Support Engineer - ID

Hongkong Xiqi International; Sulawesi Tengah; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Hongkong Xiqi International is seeking a Robotics Technical Support Engineer for on-site warranty support and quality issue resolution. The role includes customer service for out-of-warranty robots and leading on-site safety risk assessments.

Candidates should have a university degree in a related field, at least 2 years of robot experience, and strong communication in Chinese; English is a plus. Strong teamwork and learning ability are expected.

Qualifications

• University degree or higher in a related field.
• Minimal 2 years Robot work experience.
• Familiar with robot technology quality; experience in industry robotics is a plus.
• Fluent in Chinese; English can be used for work is a plus.
• Good team player.
• Good communication interpersonal skills and strong learning ability.

Responsibilities

• On-site support during the warranty period and resolution of quality issues for robotic services.
• Customer service and case handling for out-of-warranty robots.
• On-site safety risk assessment and safety officer management.
• Customer communication and on-site emergency handling.
• Arrangement and usage management of equipment, tools, and auxiliary materials.
• Providing technical guidance and support to customers.
• On-site work feedback and summary reports.
• Assist manufacturing and quality units in on-site problem solving and follow-up.

Skills

Robot knowledge

Electrical background

Team player

Interpersonal skills

Chinese language

English acceptable

Education

University degree or higher in related field

Job description

Robotics Technical Support Engineer - ID

On-site support during the warranty period and resolution of quality issues for robotic services. Customer service and case handling for out-of-warranty robots. On-site safety risk assessment and safety officer management.

Key responsibilities

Responsible for on-site support during the warranty period and resolution of quality issues for robotic services

Responsible for customer service and case handling for out-of-warranty robots

On-site safety risk assessment and safety officer management

Customer communication and on-site emergency handling

Arrangement and usage management of equipment, tools, and auxiliary materials

Responsible for providing technical guidance and support to customers

Responsible for on-site work feedback and summary reports

Assist manufacturing and quality units in on-site problem solving and follow-up

About you

University degree above. Major related with electrical

Minimal 2 years Robot work experience

Familiar Robot technology quality, skilled in any industry robotics is plus

Fluent in Chinese, and English can be used for work is a plus

Good team player

Good communication interpersonal skills. Strong learning ability