Robotics Field Application Engineer

Pt Xinyi Trading Group; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT Xinyi Trading Group is hiring for a technical support role focused on installing, configuring, maintaining, and supporting robotics and automation products. The position involves a mix of remote and on-site service, with travel to client sites as needed.

You will work with clients, the technical support team, and the sales team to resolve issues and deliver effective technical solutions. Ideal candidates have a Diploma or Bachelor’s degree in Engineering/IT, 1–3 years in technical support,

Qualifications

• Diploma or Bachelor’s Degree in Engineering, Information Technology, or a related field.
• 1–3 years of experience in technical support or field support; fresh graduates with a strong technical background welcome.
• Good understanding of robotics systems, sensors, automation, and spare parts.
• Willingness to travel and provide on-site support when required.
• Preferably able to communicate in English and Chinese.

Responsibilities

• Provide on-site and remote technical support based on client needs.
• Troubleshoot hardware and software issues through on-site and remote support.
• Conduct product installation, robot mapping, configuration, and maintenance.
• Collaborate and coordinate with the technical support team to elevate complex issues.
• Deliver user training, product demonstrations, and technical documentation.
• Provide technical support for pre-sales and after-sales activities.
• Support the training of the sales team when required.
• Travel to client sites and provide on-site support when required.

Job description

Provide technical support to clients through a combination of remote and on-site services. This role supports the successful installation, configuration, maintenance, and use of robotics and automation products while contributing to pre-sales and after-sales activities. You will work closely with clients, the technical support team, and the sales team to resolve issues and deliver effective technical solutions.

Key responsibilities

Provide on-site and remote technical support based on client needs

Troubleshoot hardware and software issues through on-site and remote support

Conduct product installation, robot mapping, configuration, and maintenance

Collaborate and coordinate with the technical support team to elevate complex issues

Deliver user training, product demonstrations, and technical documentation

Provide technical support for pre-sales and after-sales activities

Support the training of the sales team when required

Travel to client sites and provide on-site support when required

What we're looking for

Diploma or Bachelor's Degree in Engineering, Information Technology, or a related field

1–3 years of experience in technical support or field support; fresh graduates with a strong technical background are welcome

Good understanding of robotics systems, sensors, automation, and spare parts

Willingness to learn new systems and technologies

Strong problem-solving and analytical skills

Preferably able to communicate in English and Chinese

Willingness to travel and provide on-site support when required