Revenue Support

AI Rudder Pte Ltd; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Job summary

AI Rudder is seeking a proactive Customer Success / Technical Support professional in Jakarta to serve as the frontline technical contact. You will diagnose issues, enable self-service resources, monitor account health, analyze data, and relay customer feedback to product teams.

The role requires English and Indonesian fluency, with Mandarin a plus, and 3–5 years of relevant experience. Join a global AI product company and contribute to meaningful customer outcomes across diverse enterprises.

Qualifications

• 3–5 years in Customer Success/Support or technical client-facing role in SaaS/AI.
• Problem-solving under technical roadblocks with composure.
• Familiarity with APIs, webhooks, and integration concepts.
• Detail-oriented with data accuracy.
• Fluent in English and Indonesian; Mandarin a plus.

Responsibilities

• Technical Q&A & Support: Diagnose and troubleshoot system and integration issues.
• Self-Service Enablement: Build knowledge bases and self-service materials for customers.
• Customer Retention: Monitor account health and ensure value delivery.
• Data Analysis & Optimization: Analyze operational data to identify AI logic adjustments.
• Product Feedback Loop: Consolidate user feedback for product and engineering teams.

Skills

SaaS experience

AI industry experience

Technical communication

Tools

APIs & Webhooks

Job description

• Technical Q&A & Support: Serve as the frontline technical point of contact. Diagnose and troubleshoot issues related to system anomalies, integrations, and product capabilities
• Self-Service Enablement: Build out comprehensive knowledge bases and self-service support materials to empower customers to resolve common issues independently
• Customer Retention: Proactively monitor account health, ensure consistent value delivery
• Data Analysis & Optimization: Analyze operational data to identify where an AI logic flow needs adjustment
• Product Feedback Loop: Act as the voice of the customer by consolidating user feedback and feature requests to share with internal product and engineering teams

Requirements

• Industry Experience: Proven background working in Customer Support, Customer Success, or a technical client-facing role within the SaaS and/or AI industries
• Experience Level: 3-5 years of relevant experience in Customer Success, Customer Support, Technical Account Management, or similar client-facing roles within SaaS and/or AI companies
• Problem Solving & Temperament: High emotional intelligence with a proven ability for problem-solving through technical roadblocks, maintaining composure, and guiding users clearly
• Technical Aptitude: Familiarity with APIs, webhooks, and software integration concepts to effectively guide users through technical setups
• Attention to Detail: Highly meticulous and organized, with a strong capability to manage data accurately without oversight
• Language Skills: Professional fluency in English and Indonesian (both written and spoken) to manage local client and internal communications, Mandarin is a plus

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world's first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That's what we build.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

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