Retail Sales & Customer Care Specialist

Yakult Indonesia Persada Pt; Manado; On-site; IDR 39,060,000 - 58,032,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible part-time? schedule

Remote work arrangement

Job summary

JW Marriott seeks a Retail Sales Associate to deliver customer-centric service in a retail setting. You will handle inquiries, assist with orders and returns, and maintain CRM records while contributing to a positive shopping experience.

Ideal candidates have strong communication skills, a high school diploma, and familiarity with CRM systems. The role offers a full-time schedule with an emphasis on in-person customer engagement at our Indonesia location.

Qualifications

• Experience in customer service or retail sales in a client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and office apps.
• Ability to multitask and manage time in remote or on-site environments.
• Customer-centric approach and problem-solving skills.

Responsibilities

• Provide exceptional customer service via phone, email, and chat for product inquiries and orders.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Resolve issues efficiently and escalate when needed.
• Maintain accurate customer records in the CRM system.
• Suggest product recommendations and upsell/cross-sell where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

JW Marriott seeks a Retail Sales Associate to deliver customer-centric service in a retail setting. You will handle inquiries, assist with orders and returns, and maintain CRM records while contributing to a positive shopping experience.

Ideal candidates have strong communication skills, a high school diploma, and familiarity with CRM systems. The role offers a full-time schedule with an emphasis on in-person customer engagement at our Indonesia location.