Guest Experience & Revenue Specialist

Pt Pioneerindo Gourmet International Tbk; Manado; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

JW Marriott in Indonesia seeks a motivated Sales & Marketing professional to handle guest interactions, reservations, and revenue-driving activities. The role emphasizes up-selling and maintaining guest loyalty while promoting the Marriott brand across internal and external channels.

The position requires at least 2 years of related experience and a high school diploma or GED. Candidates will work in a non-management capacity, supporting the sales team in a dynamic hospitality environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments.
• Use sales techniques that maximize revenue while maintaining guest loyalty, including up-selling.
• Promote brand image internally and externally; process reservations and rewards points.
• Enter guest information into software; answer questions and handle inquiries.
• Support Sales & Marketing with general office duties; train and motivate staff as needed.
• Maintain confidentiality and professional appearance; develop positive working relationships.

Skills

Sales techniques

Education

High school diploma or GED equivalent

Job description

JW Marriott in Indonesia seeks a motivated Sales & Marketing professional to handle guest interactions, reservations, and revenue-driving activities. The role emphasizes up-selling and maintaining guest loyalty while promoting the Marriott brand across internal and external channels.

The position requires at least 2 years of related experience and a high school diploma or GED. Candidates will work in a non-management capacity, supporting the sales team in a dynamic hospitality environment.