Assistant Sales Staff - Yl Manado

Yakult Indonesia Persada Pt; Manado; Presencial; IDR 39.060.000 - 58.032.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly wage

Flexible part-time? schedule

Remote work arrangement

Descripción de la vacante

JW Marriott seeks a Retail Sales Associate to deliver customer-centric service in a retail setting. You will handle inquiries, assist with orders and returns, and maintain CRM records while contributing to a positive shopping experience.

Ideal candidates have strong communication skills, a high school diploma, and familiarity with CRM systems. The role offers a full-time schedule with an emphasis on in-person customer engagement at our Indonesia location.

Formación

• Experience in customer service or retail sales in a client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and office apps.
• Ability to multitask and manage time in remote or on-site environments.
• Customer-centric approach and problem-solving skills.

Responsabilidades

• Provide exceptional customer service via phone, email, and chat for product inquiries and orders.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Resolve issues efficiently and escalate when needed.
• Maintain accurate customer records in the CRM system.
• Suggest product recommendations and upsell/cross-sell where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Conocimientos

Customer service

Communication

Multitasking

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Retail Sales Associate

Location: Paputungan, Likupang Barat, Need Address, Manado 95377, Indonesia

Position Type: Non-Management; Full Time; Remote: No

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Company Culture

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.