Retail Operations Manager

Pengiklan Anonim; Denpasar; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Pengiklan Anonim is seeking an office-based management professional to supervise retail operations and ensure smooth inventory, purchasing, and order fulfillment across jewelry and souvenir lines. You will monitor stock, coordinate with logistics, manage staff, and maintain customer communications to ensure timely responses and order processing.

Ideal candidates have prior experience in retail operations or store management, strong computer skills, and the ability to learn new systems and

Qualifications

• Experience in retail operations or store management.
• Strong computer skills including Excel/Google Sheets.
• Able to learn and use company app and PO creation processes.

Responsibilities

• Oversee daily store operations and supervise retail staff.
• Manage staff schedules, store standards, stock replenishment, and maintenance.
• Visit the Ubud store at least once a week and when needed.
• Monitor inventory accuracy and stock records.
• Use management app and inventory systems; create and track POs.
• Respond to customer messages via WhatsApp, website, and social channels.
• Handle inquiries about products, pricing, orders, and shipping.
• Follow up on conversations and unresolved requests until completion.
• Coordinate website orders and ensure timely processing.
• Coordinate wholesale, consignment, and online order fulfillment with Logistics & Warehouse Coordinator.

Skills

Retail operations

Store management

Operational administration

Inventory control

Customer communication

Tools

Excel

Google Sheets

Moka POS

Inventory management systems

Job description

This is an office-based management role involving retail supervision, inventory control, order management, customer communication and follow-up, purchasing, documentation, and operational coordination for jewelry and souvenir businesses.

Key responsibilities

Oversee daily store operations and supervise retail staff

Manage staff schedules, store standards, stock replenishment, and maintenance

Visit the Ubud store at least once a week and whenever operationally required

Monitor inventory accuracy, investigate discrepancies, and maintain accurate stock records

Use company management app and inventory systems, including creating and tracking Purchase Orders (POs)

Monitor and respond to customer messages through WhatsApp, website, Instagram, and other company communication channels

Handle customer inquiries regarding products, availability, pricing, orders, and shipping

Follow up on customer conversations, pending inquiries, and unresolved requests until completion

Manage website orders and ensure accurate, timely processing

Coordinate wholesale, consignment, and online order fulfillment with the Logistics & Warehouse Coordinator

About you

Previous experience in retail operations, store management, or operational administration

Strong computer skills are essential

Proficient in Excel, Google Sheets, digital documentation, POS systems like Moka, and inventory management systems

Able to learn and confidently use company app, manage stock records, and create Purchase Orders

Good spoken and written English and Indonesian

Strong written communication skills and a professional, customer-oriented approach

Excellent attention to detail, organizational skills, and problem-solving ability

Able to manage multiple responsibilities independently and accurately

Proactive in following up on customer inquiries, pending tasks, and operational issues without constant reminders

Own a motorcycle/car and have a valid driving license