Retail Operations Leader – Strategy, Growth & Excellence

PT Afterglow Kosmetik Grup; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Melange Korea is seeking a General Manager of Operations to lead and optimize all operational activities across the organization. The role focuses on strategic planning, process improvements, and driving performance across departments to meet business objectives.

The ideal candidate will possess strong leadership, budgeting, and stakeholder-management skills, with a track record of delivering results in a retail environment. Apply to contribute to continued growth and operational excellence.

Qualifications

• Bachelor's degree in Business, Marketing, or Management.
• 8–10 years in operations, with 3–5 years in senior leadership.
• Retail industry experience preferred.
• Proven ability to develop SOPs, KPIs, and budgets.
• Strong leadership, communication, and strategic thinking.

Responsibilities

• Develop and implement operational strategies aligned with vision and objectives.
• Oversee daily operations for efficiency and service excellence.
• Lead department heads and set KPIs and accountability standards.
• Manage budgets, cost control, and resource allocation.
• Coordinate cross-functional efforts across Sales, Marketing, Finance, HR, and CS.
• Translate strategic plans into actionable initiatives and report to CEO.

Skills

Leadership

Strategic planning

Budgeting

Performance management

Stakeholder management

Operational excellence

Communication

Data analysis

People development

Education

Bachelor's degree in Business/Management

Master's degree

Job description

Melange Korea is seeking a General Manager of Operations to lead and optimize all operational activities across the organization. The role focuses on strategic planning, process improvements, and driving performance across departments to meet business objectives.

The ideal candidate will possess strong leadership, budgeting, and stakeholder-management skills, with a track record of delivering results in a retail environment. Apply to contribute to continued growth and operational excellence.