General Manager of Operation - Retail

PT Afterglow Kosmetik Grup; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Melange Korea is seeking a General Manager of Operations to lead and optimize all operational activities across the organization. The role focuses on strategic planning, process improvements, and driving performance across departments to meet business objectives.

The ideal candidate will possess strong leadership, budgeting, and stakeholder-management skills, with a track record of delivering results in a retail environment. Apply to contribute to continued growth and operational excellence.

Qualifications

• Bachelor's degree in Business, Marketing, or Management.
• 8–10 years in operations, with 3–5 years in senior leadership.
• Retail industry experience preferred.
• Proven ability to develop SOPs, KPIs, and budgets.
• Strong leadership, communication, and strategic thinking.

Responsibilities

• Develop and implement operational strategies aligned with vision and objectives.
• Oversee daily operations for efficiency and service excellence.
• Lead department heads and set KPIs and accountability standards.
• Manage budgets, cost control, and resource allocation.
• Coordinate cross-functional efforts across Sales, Marketing, Finance, HR, and CS.
• Translate strategic plans into actionable initiatives and report to CEO.

Skills

Leadership

Strategic planning

Budgeting

Performance management

Stakeholder management

Operational excellence

Communication

Data analysis

People development

Education

Bachelor's degree in Business/Management

Master's degree

Job description

Melange Korea, is a premium Korean skincare retail brand specializing in high-quality skincare products and professional facial services.

About the Role

We are seeking an experienced, strategic, and results-driven General Manager of Operations to lead and oversee the company's overall operational activities. The successful candidate will be responsible for driving operational excellence, improving business efficiency, managing cross-functional teams, optimizing resources, and ensuring the achievement of organizational goals.

This role requires a strong leader with excellent business acumen, strategic thinking, and the ability to translate company objectives into effective operational strategies.

Key Responsibilities

1. Strategic Operations Management

• Develop and implement operational strategies aligned with the company's vision, mission, and business objectives.
• Oversee daily business operations to ensure efficiency, productivity, and service excellence.
• Identify business opportunities and implement continuous improvement initiatives.
• Oversee and manage the company's daily operational activities to ensure smooth, efficient, and effective business operations.
• Establish operational procedures, workflows, and standard operating procedures (SOPs).
• Monitor daily performance, identify operational challenges, and implement corrective actions.
• Ensure all divisions operate according to company policies, targets, and business objectives.
• Prepare regular operational reports and provide performance updates to senior management.

2. Leadership and Team Management

• Lead, supervise, and develop department heads and operational teams.
• Establish clear KPIs, performance targets, and accountability standards.
• Build a high-performance culture that emphasizes discipline, collaboration, and continuous improvement.
• Evaluate employee performance and develop succession plans for key positions.

3. Sales and Business Performance

• Manage operational budgets, cost control, and resource allocation.
• Lead, develop, and evaluate sales team performance also monitor financial and operational performance to achieve business targets.
• Identify opportunities to improve profitability and operational efficiency.
• Prepare regular operational reports and performance analyses for senior management.
• Develop and execute sales strategies to achieve revenue and sales growth targets.
• Monitor sales pipelines, lead conversion, customer acquisition, and customer retention.
• Establish sales KPIs, targets, incentive structures, and performance monitoring systems.
• Lead and motivate sales teams to maximize productivity and achieve business objectives.
• Identify opportunities to increase revenue, improve closing rates, and strengthen customer relationships.

4. Cross-Functional Coordination

• Lead Sales Marketing, Digital Marketing, Telemarketing, and collaborate with Finance, Human Resources, Customer Service, and other departments.
• Ensure effective communication and coordination across business functions.
• Translate strategic business plans into actionable operational initiatives.
• Report operational progress, challenges, and recommendations to the CEO or Managing Director.

Requirements and Qualifications

• Bachelor's Degree in Business, Marketing, Management, or a related field. A Master's degree in a relevant discipline is an advantage.
• Minimum of 8–10 years of relevant professional experience, including at least 3–5 years in a senior management or leadership position.
• Proven experience managing multi-department operations, business processes, and organizational performance.
• Demonstrated success in achieving business targets, improving operational efficiency, and managing budgets.
• Experience in the industry of Retail is preferred
• Strong understanding of business operations, strategic planning, budgeting, and performance management.
• Proven ability to develop and implement SOPs, KPIs, and operational improvement initiatives.
• Strong analytical skills, including the ability to interpret operational and financial data.
• Strong leadership, decision-making, and problem-solving abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinker with a strong execution-oriented mindset.
• High integrity, accountability, professionalism, and emotional intelligence.
• Able to manage competing priorities and perform effectively under pressure.
• Strong commitment to teamwork, employee development, and continuous improvement.