Resort Hospitality & Guest Experience Leader

Genius Group Limited; Provinsi Bali; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Entrepreneur Resorts Pvt Ltd is seeking an experienced Hospitality Manager to oversee day-to-day operations, drive guest experiences, and proactively generate revenue. The role requires hands-on leadership, entrepreneurial mindset, and the ability to convert opportunities into profitable outcomes while upholding luxury service standards.

The manager will lead Front Office, Housekeeping, F&B, and Spa operations, implement quality and hygiene controls, and collaborate with marketing and

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
• Minimum of 5 years of progressive experience in hospitality management, with at least 2 years in a leadership role.
• Experience in an international environment, particularly in Southeast Asia or Bali, is advantageous.
• Fluency in English is essential; Bahasa Indonesia or other relevant languages are assets.

Responsibilities

• Guest Experience and Service Excellence: Maintain service standards across Front Office, Housekeeping, Food & Beverage, Spa/Wellness; handle inquiries and complaints promptly.
• Operational Management: Oversee daily operations, maintain facilities, coordinate with engineering, manage inventories and procurement.
• Leadership and Team Development: Conduct performance reviews, create schedules, manage staffing and motivate staff.
• Financial Management and Performance: Develop and manage the operating budget; monitor KPIs like occupancy, ADR, RevPAR; control costs.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

Budgeting

Forecasting

P&L management

PMS experience

Office software

Guest satisfaction

Operational management

Cultural sensitivity

English fluency

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

PMS

Office software

Job description

Entrepreneur Resorts Pvt Ltd is seeking an experienced Hospitality Manager to oversee day-to-day operations, drive guest experiences, and proactively generate revenue. The role requires hands-on leadership, entrepreneurial mindset, and the ability to convert opportunities into profitable outcomes while upholding luxury service standards.

The manager will lead Front Office, Housekeeping, F&B, and Spa operations, implement quality and hygiene controls, and collaborate with marketing and