Remote Loyalty & Retention Specialist

Pt Astra Sedaya Finance (Astra Credit Companies); Jambi; Remote; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Fully remote work flexibility

Competitive salary

Health and wellness benefits

Home office stipend

Job summary

WhatJobs Direct is actively recruiting for a Remote Customer Retention Specialist to join our growing, fully remote team. This role is designed for individuals passionate about customer loyalty and who excel at building lasting relationships.

You will be instrumental in proactively engaging with our existing customer base, ensuring their continued satisfaction and preventing churn. As a remote-first organization, we offer the flexibility to work from anywhere, supported by a collaborative

Qualifications

• Proven experience in customer retention, account management, or customer success.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer lifecycle management and loyalty programs.
• Ability to analyze customer data and identify trends and patterns.
• Proficiency with CRM software and customer engagement platforms.
• Self-motivated with the ability to work independently in a remote environment.

Responsibilities

• Develop and implement strategies to increase customer retention rates.
• Proactively contact existing customers to gauge satisfaction and address concerns.
• Identify at-risk customers and implement targeted retention campaigns.
• Respond to customer inquiries related to renewals, service issues, and account management.
• Educate customers on product benefits and new features to enhance their value perception.
• Gather customer feedback through surveys and direct interactions to identify areas for improvement.
• Collaborate with sales and customer success teams to ensure a unified customer experience.
• Maintain accurate records of customer communications and retention activities in the CRM.
• Analyze churn data and customer feedback to refine retention strategies.
• Build strong, long-term relationships with key customer accounts.

Skills

Customer retention

Account management

CRM proficiency

Communication skills

Data analysis

Education

Bachelor's degree in Marketing or Business

Tools

CRM software

Customer engagement platforms

Job description

WhatJobs Direct is actively recruiting for a Remote Customer Retention Specialist to join our growing, fully remote team. This role is designed for individuals passionate about customer loyalty and who excel at building lasting relationships.

You will be instrumental in proactively engaging with our existing customer base, ensuring their continued satisfaction and preventing churn. As a remote-first organization, we offer the flexibility to work from anywhere, supported by a collaborative